Lottie tool & customer support Relatively new to Lottie, but the tool is easy to use & customer support made life easy. Most tools make the requests I made hard to conduct, but Lay @ Lottie took it head on and made it happen!

Dishonest and unreliable It's a great idea but you have to subscribe for a whole year and then when you download your animations they don't always work. Their website advertises a discount but this isn't true, it's the normal price, they've just put a notice on saying save 25% or 50% but you're not saving anything.

Helpful for Newcomers As a newcomer to Lottie, Lottiefiles helped make it easy for my company to convert our animations to the Lottie format and compress them. The compression feature was sometimes hit or miss, but otherwise we enjoyed being able to preview, save and export our animations with Lottiefiles.

I find the subscription model to be a bit weird I find the subscription model to be a bit weird. Is there a particular reason why an annual membership is mandatory? It is very interesting that you are not a startup/freelancer-friendly company.

It is a great service and when I forgot… It is a great service and when I forgot to cancel my subscription, customer service was helpful and refunded me. Big fan.