Generally good, slightly buggy UPDATE (Jul 2022): I gave a 3-star review earlier and wrote the things below because I was upset about a change. To be honest, my experience with krisp.ai has been great. Although I experience issues sometimes (why I docked one star), they're not too regular and it has good noise cancellation that works most of the time 8 Jun 2022: I'm really sad about the new change to 60 free minutes a day rather than 240 free minutes a week. It's probably a way for them to earn more money after analysing user patterns. The noise cancellation has been decent though

This is directed at their billing… This is directed at their billing practices. I've had a reoccurring subscription as a personal user since 2019. Some point during the month of September 2022 they dropped the personal plans but continue to charge for them. My account has been downgraded to the free plan, but they kept my annual payment for the older plan.

Their software doesn't work and no refund after purchasing for full year Their software doesn't work. Also no refund policy. Please don't use their software if you would like your money refunded after product fails to work. It does not work in reality.

This little piece of free software has… This little piece of free software has changed my life! Having gone from begging for peace and quiet to record online courses and narrate audible books I can now stay in my office, record, and have zero background noise. I live in south west London so I'm in the flight path to Heathrow and located in the middle of a busy town centre. I started recording with planes rumbling overhead, motorbikes and cars roaring away, even a lonely fly started buzzing round! On playback all I could hear was my voice, clear and 'krisp'. I am gobsmacked! I'm signing up for the professional version just so i can give something back to the amazing people that designed this incredible software. Seriously, it's amazing. Thank you!

Terrible Customer Support Terrible Customer Support. I was a Krisp user for several years. It wasn't perfect, but the product improved over the course of 2021-2023. During this time, I switched jobs and convinced my new team to use Krisp for video recordings and client calls. In June of 2023, I was let go from that company due to an acquisition. My paid account was attached to that email, which I no longer had access to. In Nov of 2023, I received a charge for a yearly subscription from Krisp. I went onto my account and noticed that I only had the free account. I had forgotten about the account attached to my old work account. I reached out on Krisp's platform via the chatbot inquiring about the charge. I was told someone would get back to me. I forgot about it, and a few months went by. I reached out again, and this time, I emailed their support directly. We went back and forth for over a week about my different accounts, with me emailing screenshots of my bank account multiple times, providing all my information and story multiple times, and after a week of over 12 emails, I finally got them to cancel the work account, but they refused to refund any of my money for that charge. Due to this really poor customer service, I have to say I will definitely never be a Krisp customer again.