Incredibly dissatisfied I feel compelled to express my deep frustration with my recent encounter with Zyla Labs and their Metals API integration on zylalabs.com. Unfortunately, my dissatisfaction stems from their handling of package modifications, which has left me incredibly dissatisfied. To provide some context, I wanted to increase the capabilities of my existing package. However, I was astounded to discover that Zyla Labs does not offer a straightforward option to upgrade my current package. Instead, they insisted that I subscribe to an entirely new package. This approach is perplexing and makes little sense. It is unreasonable to expect customers to maintain multiple packages when all they seek is an upgrade to their current one. Regrettably, this forced me into a situation where I now have two concurrent packages with Zyla Labs, which is both unnecessary and frustrating. But the issues do not end there. When I decided to cancel one of the packages, I encountered yet another setback. Zyla Labs promptly blocked my access to the API, even though I had already paid for a year's worth of service. Consequently, not only did I lose my investment for the entire year, but I was also denied access to the API.

A Disastrous Experience! I am extremely disappointed with the services provided by Zyla Labs, specifically their Metals API. It turned out to be a complete waste of my time and money. Let me start by addressing the most infuriating issue: the inability to upgrade my package. I wanted to expand my current package as my needs had grown. Normally, you would expect a company to offer the flexibility to upgrade your package, but not with Zyla Labs. Instead, they force you to purchase an entirely new package. It's utterly ridiculous and makes no sense whatsoever. I feel cheated and deceived. What's worse is that they don't clearly state this policy on their website. You only find out about it after you've already signed up and are ready to upgrade. This feels like a deliberate attempt to keep customers locked into their old packages and make them pay extra for something that should be straightforward. Furthermore, Zyla Labs' customer service was utterly useless. I reached out to express my frustration and explore possible solutions, but I was treated as just another number, devoid of any empathy or willingness to find a resolution. They hid behind their rigid policies and did nothing to address my concerns. I can honestly say that I will never use Zyla Labs' services again. Their lack of flexibility, unclear policies, and inadequate customer service have left me with a negative experience. I strongly advise anyone in need of a Metals API provider to steer clear of Zyla Labs. There are plenty of other companies out there that understand the value of their customers and treat them accordingly.

Crooks with 0 empathy for loyal customers Have been customers with them for a number of years. When we wanted to upgrade our package to a higher package because we were at our limit we had to purchase a new package with a higher rate-limit. For this, our old package was not simply cancelled, so we had to pay twice the package. We immediately emailed about this asking to cancel the one package because we wanted to upgrade. Got the response that we should just read the terms and conditions and determine both packages. Most poor service I have ever seen from a company. No long term strategy for loyal customers and only think about making quick money.

These are just thieves -