Plugins are great but... Plugins are great. No debate about it. Technical support is below standards. They take a whole business day to reply back with a question. A question. The day after... another question. Simple questions. Windows or Mac? OS version? Do the plugin works on any other DAW? Did you check this or that? Terrible. No sense of urgency. Zero proactive thinking. Just reactive attitude. I had to go to their Facebook group to find more information regarding my issue. Ridiculous. A company who constantly launches new products behaving like they have 3 months on business. Very disappointed. If the idea behind that slow assistance is to buy time because you guys are working on solutions. Just... be... honest... say it. 2022. You make feel like expectations are nothing.

Please find a solution soon Please find a solution soon! I mean really soon for the iLok Dongle for perpetual licenses. It makes having the few Slate plugins I own useless. I really hate the Dongle. I have over 600 license from other companies that can either use the cloud or machine licensing. It’s been almost a year since you said you were working on a solution. Come on already! Get her done!

I was trying to renew my SSL… I was trying to renew my SSL subscription to their monthly plug in service and when I tried to access my account it took me straight to Slate digital. Why, when I am in my SSL account does it take me to there SLATE DIGITAL, I AM IN SSL ACCOUNT NOT SLATE. WHAT IS WRONG THERE???

All-access is a scam. All-access is a scam. Almost all the kilohearts plugins you pay for monthly are available for FREE on the kilohearts website. I'm not a fan of paying for things that I can legally & rightly get for free. All the other plugins sound terrible or are just re-skinned stock plugins. Save your money if you're thinking about getting the monthly subscription. In saying this, the sample packs are pretty decent, and there is some valuable learning material in the "courses" section.

Having to install all virtual mix rack… Having to install all virtual mix rack units together in my 256gb ssd is a joke... Most of them is garbage, the blue fet compressor and fg bomber is unusable so I sold them. Now I keep only the custom EQ modules but the mix rack format takes up too space just for one plugin