Plugins are great but... Plugins are great. No debate about it. Technical support is below standards. They take a whole business day to reply back with a question. A question. The day after... another question. Simple questions. Windows or Mac? OS version? Do the plugin works on any other DAW? Did you check this or that? Terrible. No sense of urgency. Zero proactive thinking. Just reactive attitude. I had to go to their Facebook group to find more information regarding my issue. Ridiculous. A company who constantly launches new products behaving like they have 3 months on business. Very disappointed. If the idea behind that slow assistance is to buy time because you guys are working on solutions. Just... be... honest... say it. 2022. You make feel like expectations are nothing.

Sucks so hard Overpriced AF, meh sounding, owner is narcissist, and the worst thing: extremely bad, poorly written code. These are not plugins for the 20s, maybe they were ok for the 00s. But now we have so many better alternatives

Steady Slate customer for around 5 years so far… I've been a Slate customer for around 5 years so far. The All-Access Pass, VSX and the Steven Slate Drums packages are all state of the art, easy to use, have concise tutorials if you're not sure how to use something and their support team is prompt, professional and knowledgeable. Although I am pretty much just a hobbyist, I have been mixing music off and on since the 1970s. I trust Slate. I think you can too!

Please find a solution soon Please find a solution soon! I mean really soon for the iLok Dongle for perpetual licenses. It makes having the few Slate plugins I own useless. I really hate the Dongle. I have over 600 license from other companies that can either use the cloud or machine licensing. It’s been almost a year since you said you were working on a solution. Come on already! Get her done!

Recommend using WAVES plugins instead. Plugins are amazing! that being said, only if you can get them functioning in your DAW which in my case only two plugins out of the whole bundle would show up in my session. The other plugins would say I don't have "active license" even though I have the unlimited monthly bundle with supposed to be access to all plugins. No worries right? hit up customer service? They will send an email with pre written trouble shooting problems with no personal customer support. I recommend using WAVES plugins instead. My artist name is cash g check my music on all streaming platforms.