Worst Customer Service Team The actual Creatopy product is good. My team and I like it a lot. That's why I gave 2 stars instead of no stars. The product alone is worthy of a 4 out of 5. It's not without it's flaws, but overall it's very good. But where it suffers is the customer service experience. The only option they offer you is the "live chat" text bubble, which is hardly live. It takes long periods of time, hours, even days at some points of the week to hear back from anyone. The people on the chat aren't actual techs, so they can't help, they just divert all your questions to the tech team and act as some kind of ineffective middleman. Meanwhile, there's no way to contact the tech's directly. I did battle with them for three days over the chat window, which on the phone would have been a 5-10 minute call. In the end, I lost, all my work was deleted in their weird Pyramid Scheme setup. I know bad customer service, trust me, I had Comcast for 9 years. But at least there I could eventually get someone on the phone to yell at.

Great Value but, Read The Fine Print Bannersnack is a great tool for small digital marketing agencies. Rather than needing a designer, or hiring a freelancer bannersnack is an affordable alternative for display banner ad creation. Furthermore, if you use their creation service you're working with someone directly it's like having a team member. So far the two I've dealt with have been native english speakers and have had their manager CC'd on all communication. It was a swell experience. Please do not be surprised at the fact you have to pay to use their tools. They provide a free testing option but, that's it. Subscribe, it's cheap and if you're running display ad campaigns is well within your budget! Thanks, Jesse Fogarty Adaptive Marketing

Great tool "I use Bannersnack to create animated ads. They have templates and great fonts. It made my work so much easier ! "

Very Helpful I make ads for some websites so I found Bannersnack very helpful because the staff responds soon usually and I like how you can add backgrounds and images and animations.

Creatopy = disaster I've been using Bannersnack since 2019 and it's been really great software. In ~2021 they created a new tool called Creatopy. It is a completely different software, which I was forcibly transferred to in November 2022. As I see many of the high rated reviews in Trustpilot also mention Bannersnack not Creatopy. The developers apparently just "renamed" the software in Trustpilot. As for Creatopy, it is a real nightmare. Bugs at every step, an exceptionally awkward interface, unsolved reported issues. I would strongly suggest to everyone not to be fooled by these good ratings, because the ratings here are not for Creatopy but for Bannersnack. And to the developers, I just wish they would admit that they have completely screwed up and bring back the old good Bannersnack, at least until Creatopy is ready for use.