Trick you into an update to use your… Trick you into an update to use your old moving animations. However, they don't tell you which update you need. I choose Starter and later on I notice that I need a more expensive one. A monthly subscription of $32 is crazy for these features. The software is decent but pricing is ridiculous. Of course a year subscription is cheaper but you don't want a year subscription if you just start out.

Creatopy = disaster I've been using Bannersnack since 2019 and it's been really great software. In ~2021 they created a new tool called Creatopy. It is a completely different software, which I was forcibly transferred to in November 2022. As I see many of the high rated reviews in Trustpilot also mention Bannersnack not Creatopy. The developers apparently just "renamed" the software in Trustpilot. As for Creatopy, it is a real nightmare. Bugs at every step, an exceptionally awkward interface, unsolved reported issues. I would strongly suggest to everyone not to be fooled by these good ratings, because the ratings here are not for Creatopy but for Bannersnack. And to the developers, I just wish they would admit that they have completely screwed up and bring back the old good Bannersnack, at least until Creatopy is ready for use.

Redeemed themselves I tried to cancel my subscription for 6 months before finally getting a response. To their credit, the company refunded the 6 months fees.

Misleading pricing - scammers Misleading price list. There is no way to see this until signing up. They falsely encourage people to get tangled in their product before hitting them with higher fees than anticipated. Cost is over $30 a month when it says $12 a month on website. SCAM

Good product, just needs some updated documentation. Good documentation would have saved us a lot of time and hassle, otherwise a good product.