Very Helpful I make ads for some websites so I found Bannersnack very helpful because the staff responds soon usually and I like how you can add backgrounds and images and animations.

Redeemed themselves I tried to cancel my subscription for 6 months before finally getting a response. To their credit, the company refunded the 6 months fees.

Worst Customer Service Team The actual Creatopy product is good. My team and I like it a lot. That's why I gave 2 stars instead of no stars. The product alone is worthy of a 4 out of 5. It's not without it's flaws, but overall it's very good. But where it suffers is the customer service experience. The only option they offer you is the "live chat" text bubble, which is hardly live. It takes long periods of time, hours, even days at some points of the week to hear back from anyone. The people on the chat aren't actual techs, so they can't help, they just divert all your questions to the tech team and act as some kind of ineffective middleman. Meanwhile, there's no way to contact the tech's directly. I did battle with them for three days over the chat window, which on the phone would have been a 5-10 minute call. In the end, I lost, all my work was deleted in their weird Pyramid Scheme setup. I know bad customer service, trust me, I had Comcast for 9 years. But at least there I could eventually get someone on the phone to yell at.

Creatopy and never ending bugs... I've been using Bannersnack (which was great) now Creatopy for a few years and am struggling! I can only use in the google chrome incognito window for fonts to work properly, and even then it takes a couple of seconds when starting the animation. Viewer's on other browsers complain as they don't see what I see. Never had these problems when Bannersnack. I've had many help me conversations and they say they are working on the bugs.

Trick you into an update to use your… Trick you into an update to use your old moving animations. However, they don't tell you which update you need. I choose Starter and later on I notice that I need a more expensive one. A monthly subscription of $32 is crazy for these features. The software is decent but pricing is ridiculous. Of course a year subscription is cheaper but you don't want a year subscription if you just start out.