Worst Customer Service Team The actual Creatopy product is good. My team and I like it a lot. That's why I gave 2 stars instead of no stars. The product alone is worthy of a 4 out of 5. It's not without it's flaws, but overall it's very good. But where it suffers is the customer service experience. The only option they offer you is the "live chat" text bubble, which is hardly live. It takes long periods of time, hours, even days at some points of the week to hear back from anyone. The people on the chat aren't actual techs, so they can't help, they just divert all your questions to the tech team and act as some kind of ineffective middleman. Meanwhile, there's no way to contact the tech's directly. I did battle with them for three days over the chat window, which on the phone would have been a 5-10 minute call. In the end, I lost, all my work was deleted in their weird Pyramid Scheme setup. I know bad customer service, trust me, I had Comcast for 9 years. But at least there I could eventually get someone on the phone to yell at.

Creatopy and never ending bugs... I've been using Bannersnack (which was great) now Creatopy for a few years and am struggling! I can only use in the google chrome incognito window for fonts to work properly, and even then it takes a couple of seconds when starting the animation. Viewer's on other browsers complain as they don't see what I see. Never had these problems when Bannersnack. I've had many help me conversations and they say they are working on the bugs.

Creatopy = disaster I've been using Bannersnack since 2019 and it's been really great software. In ~2021 they created a new tool called Creatopy. It is a completely different software, which I was forcibly transferred to in November 2022. As I see many of the high rated reviews in Trustpilot also mention Bannersnack not Creatopy. The developers apparently just "renamed" the software in Trustpilot. As for Creatopy, it is a real nightmare. Bugs at every step, an exceptionally awkward interface, unsolved reported issues. I would strongly suggest to everyone not to be fooled by these good ratings, because the ratings here are not for Creatopy but for Bannersnack. And to the developers, I just wish they would admit that they have completely screwed up and bring back the old good Bannersnack, at least until Creatopy is ready for use.

Good tool but not to many good banners I like the HTML5 editor but there aren't to many good templates to work with

Great! I use it every day, finally I can make cool animated banner ads.