Good product, just needs some updated documentation. Good documentation would have saved us a lot of time and hassle, otherwise a good product.

Trick you into an update to use your… Trick you into an update to use your old moving animations. However, they don't tell you which update you need. I choose Starter and later on I notice that I need a more expensive one. A monthly subscription of $32 is crazy for these features. The software is decent but pricing is ridiculous. Of course a year subscription is cheaper but you don't want a year subscription if you just start out.

Very Helpful I make ads for some websites so I found Bannersnack very helpful because the staff responds soon usually and I like how you can add backgrounds and images and animations.

Redeemed themselves I tried to cancel my subscription for 6 months before finally getting a response. To their credit, the company refunded the 6 months fees.

Stay away from this "free trial" I… Stay away from this "free trial" I canceled it immediately and I was still charged $200. Their site states they cannot authorize refunds and I haven't received any support request response but I'll be reporting them to my bank. Their site doesn't work or load properly, super glitchy, and I can't use the service as advertised to create animated gifs easily. Shady company! It's basically canva and they want $200 for it!