Great experience with TrueCar True Car was the right balance between high margin no haggle options, e.g., Carvana/Carmax and time intensive old school option of walking car lots and haggling with sales staff to try and negotiate a good deal. The last car I purchased prior to this transaction was fully online, but was a new car. For used cars in particular, I searched all the major services and found True Car to be the best balance overall.

The car pricing is high and inaccurate This year I planned to buy a couple of cars to upgrade. I bought the first with the help of TrueCar. Now, trying to buy the second one, I started off not using TrueCar. Then, I decided to use TrueCar to get deals. Came to find out, the pricing on TrueCar is higher than the window sticker price. I also just realized that the first car I bought this year reflected with dealer's add-ons on the purchase order. Not sure what is going on, but it gives the impression that TrueCar is not on consumer's side trying to save money in car buying experience.

I've used True Car three times I've used True Car three times. Using the program made the process of finding a new or used car easy. You have the freedom to find the car you want and can afford. There's no sales person hassling you or changing your mind out of the car you want. The program made it easy. I just helped my sister get a 2022 Chevrolet Malibu with is program and she is very satisfied and happy. TrueCar is the way to go when looking for a car.

Pricing transparency!! Not even close Pricing transparency!!! Until you are ready to buy and made arrangements. Suddenly the price goes up $5,000 from what was quoted. As dealer add market adjustment and other accessories fees. Totally inaccurate pricing info just to bait consumers.

Used TrueCar thru NFCU to research and… Used TrueCar thru NFCU to research and tentatively purchase a Toyota Tundra. The "certified" dealer in central Florida had two vehicles listed that I tried to get pre-approved for. In both cases the NFCU portal refused to proceed because the listed VIN#'s couldn't be verified. Called the dealer and was told those VIN#'s showed as invalid because they were already "reserved" for other customers. Of course, they would gladly help me find another significantly higher priced vehicle they actually had in their inventory. Not a trust inspiring experience, to say the least (both for TueCar or the "certified" dealer).