TrueCar, Inc.

1401 Ocean, Suite 300, 90401, Santa Monica, CA, United States
http://truecar.com
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2.75
Based on 20 Reviews

5

40.00%

4

0.00%

3

5.00%

2

5.00%

1

50.00%
About TrueCar, Inc.

TrueCar is a leading automotive digital marketplace that seeks to make car buying and selling easy, transparent and efficient. From discovery to delivery, consumers can use TrueCar to explore new and used vehicles from an expansive, cross-brand selection of inventory from our vast network of Certified Dealers. Founded in 2005, TrueCar has built a trusted brand and a strong reputation for providing consumers with useful tools, research, market context and pricing transparency as they embark on their car-buying journey. The Company is bringing more of the purchasing process online by allowing consumers to find a new or used vehicle that is right for them, secure financing, sell or trade-in their current vehicle and complete their purchase with a reputable dealer all from the comfort of their home. TrueCar powers auto-buying programs for more than 250 leading brands, including Sam's Club, Navy Federal Credit Union and American Express. We partner with our Certified Dealers to help millions of consumers find the right new or used vehicle that meets their needs, delivering a great consumer experience that is personalized and efficient.

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David
GB

We were quoted a price on the True… We were quoted a price on the True Value website. We drove for 5hrs and rented a vehicle to get the car. When we arrived they said the car had another offer on it. This was after much communication with the True Value/dealership reps. So disappointed that Sam's Club would allow this sort of unprofessional behavior.

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Rob M
GB

Twice used for car & pickup purchase satisfied The dealers almost always reach out to me even if they do not have the car i am looking for. I have used TrueCar for 2 searches and purchased from dealers who responded from TrueCar. There was a challenge on my search for my 2017 Ridgeline when Jenkins Honda (Florida) did not want to honor the TrueCar price and started adding on additional fees. We resolved the situation before I walked away. It was very frustrating and time consuming to say the least.

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Dale
GB

IT’S NOT QUICK & EASY TO REVIEW CARS FOR SALE ON TRUECAR.COM For car buyers truecar.com looks good at first use, BUT BEWARE, because if you want to contact the actual seller (they are a conduit for dealers) you have to click on “get actual price” and then go through a whole process to sign up, during which you are asked to give your name, address, phone, etc. and agree to their Terms and Conditions. After that the dealer/seller calls and texts you whether you asked them to or not!! Time-consuming and irritating, when True Cars could simply put the dealer name/phone on the front page of the listing info.

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Gary DeGruttola
GB

Don’t believe the TrueCar Cash Offer… Don’t believe the TrueCar Cash Offer service. They let “certified” dealers on their platform who offer prices within KBB traded in ranges so they look legit. Then when you accept their offer they drop the price significantly and start telling you the the new price represents the going auction price for your car AND they do drop the price without even looking it over. This bait and switch tactic is bush league. Never would have expected this from TrueCar!!!

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Blayne Long
GB

Very professional JP was totally professional and helpful in working with me to find the right Subaru fit....very happy with the whole experience. Alex the Finance guy was also great.

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