Think twice before starting a free… Think twice before starting a free trial with this company. I was interested in Deskera’s features, so I signed up for the trial and entered my credit card info. After a few hours of use, I was clear it was not a platform I wanted to use. I went through a cancellation process, but must have failed to complete it because two weeks later a credit card charge showed up. I emailed back and forth with their support 6 or 7 times to finally receive the answer that they just want to keep my money since I failed to cancel before the two weeks. Well, I don’t understand why a company that wants to provide a functional service would want to keep the money of someone who does not want to use the service, based on a technicality. But they do. So, make sure you get a cancellation email or something if you try and cancel. Otherwise, they are not going to be interested in refunding you whether you like, or use, their service. They are just excited about the $149 they get to keep.

Changing resources for a job Small businesses like mine have had to face an uphill task in resource management ever since we have started working from home. So I tried out Deskera after finding out that it has a resource management tool, I am pleasantly surprised with how efficient that tool has turned out to be. Assigning people jobs based on projects, rather than based on designation, really helped me eliminate any sort of confusion regarding job responsibilities. The interface is very smooth as well. Easy to figure out, and easy to operate, so that there are no gaps in my understanding of how it works

Multi-purpose and acceble It is very easy to use. I can find everything on the dashboard. So even though I’m not great with computers, I got the hang of it very fast. Initially, I was very uncertain to use an online app instead of offline documentation, but now, I have shifted the whole business online to Deskera - accounts, inventory, and application too. I totally recommend using it. And my employees also find it very helpful to maintain. It has also helped me in filing taxes hassle-free on time and with the right details.

Very Unreliable Servers Very Unreliable Servers. Very Poor Knowledge to the Support team. No one picks up the calls. Queries are replied very late.

Despairing, can't file my taxes, incomplete reports I'm in complete despair. Need to file my tax return but it is impossible to get any sense out of the reports. Even simple ones like profit and loss statement do not add up. I have also had to spend an entire week manually correcting the exchange rates of every single entry in the past year as they were not updated automatically. The invoices still show different amounts even after changing the exchange rate on them. Massive amounts accounted for as 'rounding difference' - turns out these are VAT reverse charges that the software has booked into this account. I am so upset and urgently need to figure this out but past issues have not been resolved in months, so am not very hopeful that any support will be extended to me.