Doesn't work, hard to cancel I can confirm much of what others users have said 1) The app doesn't work at all; is incredibly easy to circumvent; and at the same time is quite invasive, utilizing a VPN that precludes you from using any other VPNs and causing connection issues 2) Their system indeed does not let you cancel, forcing you to talk to Sales. They hide behind some shield such as "this is for your own protection", but this is nonsense. I frankly haven't seen any normal company in the 21st century operate this way.

Excellent in Every Way Great and incredibly friendly customer service! I love working with them and calling them about concerns or technical questions. They've always been able to solve my problems and are patient and care about their customers. Great product, great service, and very reliable!

I wish I could give this "Christian"… I wish I could give this "Christian" site zero stars. First of all they won't let you cancel your subscription unless you talk to a salesperson. Then they do anything to keep you like give you a "hardship discount", hmmm.. well I wouldn't be calling in the first place if I could afford it, so attempting to talk someone into keeping a product that they can't afford is probably not very high in Christlikeness. Second of all if you call and leave a message they won't cancel it. At this point I'm at my wits end, I'm going to have to block the card or something and have the bank handle it. I have these wonderful Christian friends to thank for the frustration and stress. I've been treated better by the wokiest, scummiest, media companies compared to this company and that is sad. I never even downloaded the product, and after this I never will.

The program doesn't work The program doesn't work, the screenshots are so blurry that even with a reduced blur photo it takes a Sherlock Holmes level investigation to find if someone has strayed. The app will block reddit, and youtube comments, but still allows direct access to porn. And the only way to cancel is to call and talk to a representative in person during Eastern time business hours which is a huge hassel as a west coast person.

I used this service for years and do not recommend. This app used to be okay. The recent changes to their software however, have made it absolutely useless. Screen accountability does not work. I have told the company many times since they introduced the feature. The recent update has left reports based solely on screen accountability. The app works poorly on iOS it constantly turns off or can be turned off. Nothing is monitored unless the specific browser is used. It does not monitor app activity or block content within apps. l contacted customer service a few times and found them to be responsive but lacking in helpfulness. The only useful feature of CE used to be the full browsing logs. I never found reports to be comprehensive and literally spent hours filtering thru thousands of logs to check for suspicious activity. Now this feature is gone completely and so the service is utterly a waste of money as it will do absolutely nothing but provide a false sense of behavior from addicts.