Doesn't work, hard to cancel I can confirm much of what others users have said 1) The app doesn't work at all; is incredibly easy to circumvent; and at the same time is quite invasive, utilizing a VPN that precludes you from using any other VPNs and causing connection issues 2) Their system indeed does not let you cancel, forcing you to talk to Sales. They hide behind some shield such as "this is for your own protection", but this is nonsense. I frankly haven't seen any normal company in the 21st century operate this way.

This product is a lifesaver, despite the kinks Look the software doesnt work perfectly all the time. But if you have problems, like me, this product is a life saver. Sometimes the software doesnt work pefectly. Like this one site doesnt load any images with this installed. But that is a site that sometimes has explicit content. If you are committed to change, sacrifices has to be made.

Not perfect, but does the job Not perfect, but does the job of filtering and blocking content. I hope they will continue improving it so it will work better and better for their users.

Decent prenatal. Terrible Customer service. The program has improved from a few years ago, but it still has several loopholes that are easy to find. My bigger issue is that you can’t cancel without calling in. You can uninstall it from all your devices online but you can’t stop them from charging you. I called in before my billing date and it went to a voicemail. Tried again today and they told me they wouldn’t refund me because by the time I actually reached somebody, it had already charged and I didn’t leave a voicemail. I’m sure they can see when I removed my it from devices, but they still refuse to refund the money. So decent program. Terrible customer service with catawampus hours who won’t even help you when you get laid off from a job.

Excellent in Every Way Great and incredibly friendly customer service! I love working with them and calling them about concerns or technical questions. They've always been able to solve my problems and are patient and care about their customers. Great product, great service, and very reliable!