This product is a lifesaver, despite the kinks Look the software doesnt work perfectly all the time. But if you have problems, like me, this product is a life saver. Sometimes the software doesnt work pefectly. Like this one site doesnt load any images with this installed. But that is a site that sometimes has explicit content. If you are committed to change, sacrifices has to be made.

I used this service for years and do not recommend. This app used to be okay. The recent changes to their software however, have made it absolutely useless. Screen accountability does not work. I have told the company many times since they introduced the feature. The recent update has left reports based solely on screen accountability. The app works poorly on iOS it constantly turns off or can be turned off. Nothing is monitored unless the specific browser is used. It does not monitor app activity or block content within apps. l contacted customer service a few times and found them to be responsive but lacking in helpfulness. The only useful feature of CE used to be the full browsing logs. I never found reports to be comprehensive and literally spent hours filtering thru thousands of logs to check for suspicious activity. Now this feature is gone completely and so the service is utterly a waste of money as it will do absolutely nothing but provide a false sense of behavior from addicts.

What a pile of garbage this company is What a pile of garbage this company is. I canceled my service with them after only 2 weeks of a trial and they charged my credit card anyways. No support. Chats stink. Only a computer not a real human. And no one answers the phone. Complicated software for others using with you. Expensive. Pick something else.

Excellent in Every Way Great and incredibly friendly customer service! I love working with them and calling them about concerns or technical questions. They've always been able to solve my problems and are patient and care about their customers. Great product, great service, and very reliable!

Decent prenatal. Terrible Customer service. The program has improved from a few years ago, but it still has several loopholes that are easy to find. My bigger issue is that you can’t cancel without calling in. You can uninstall it from all your devices online but you can’t stop them from charging you. I called in before my billing date and it went to a voicemail. Tried again today and they told me they wouldn’t refund me because by the time I actually reached somebody, it had already charged and I didn’t leave a voicemail. I’m sure they can see when I removed my it from devices, but they still refuse to refund the money. So decent program. Terrible customer service with catawampus hours who won’t even help you when you get laid off from a job.