I had tried to cancel my subscribtion… I had tried to cancel my subscribtion after I only used exitlag services for a month (even tho I subscribed for 3 months), but when I tried cancelling it the website was unresponsive because it was keep loading. I assume it didn't go through because I was charged again couple days ago. 2 days ago I tried to refund the unused subscription when the 2nd month was charged, but despite contacting support immediately they refused. There was also no prompt or warning that it was coming up. I believe that this isn't a coincidence and is part of lots of online payment sites billing strategy.

Shady business practice, not getting refund even tho I asked for it on billed day I tried to get a refund on the same the day it was billed, because I thought I had cancelled the subscription, I am student, so I don't have alot of money. Trying to getting a refund of the unused subscription seems to date unreasonably difficult, despite contacting support immediately they refused hardly. Really unfriendly in my opinion(being adamnt on refusing the refund even tho I wrote a ticket stating everything), and the worst customer support I've ever received on the internet. I'm also Inclined to believe that this isn't a coincidence and is part of their billing strategy. I'm also opening a case with PayPal over this event. Update: After writing this Review I got an E-Mail from them soon after(a few days), I'll revise my stars and give 2 more stars for this review.

EDIT: It is basically a scam. EDIT (2024-04-16): They just sent me an invoice after I "Suspended" my subscription on their website. If I didn't also cancel it on PayPal, I think they would have just kept charging my card. They are practically a scam at this point. It didn't work for my internet so I can't say for sure but in theory it should work for some people. My ping went from 20ms average with 120ms rare spikes to 80ms average with 150ms spikes. It literally made my connection worse. I think the real problem is the marketing and the business in general. They are being is vague on purpose and making claims that are wrong for most of the people seeing the ads. They made it hard to cancel the subscription. For a product that won't work for most people not having a free trial is also malicious.

What a waste of time... What a waste of time... I wanted to play WOT on KZ server (Im located in EU) and reduce a ping a little bit. After trying all useless options, which don't change anything, the app showed that estimated ping is 80 (I had 130 without it), so I thought it would work but I can't even log into server anymore. So it's even worse than it was before. The only advantage is that I didn't have to pay to find out that the application does not work.

Was great at first, but not anymore I first started to use Exitlag in 2022, it worked great it made my ping lower and more stable during gaming. During 2023 it did not help with ping anymore, so I stopped using it. I forgot to cancel recuring billing, was charged, tried to get a refund, but they said my account did not qualify for one. Even though less than 24 hours passed at the time of the charge. Make absolutely sure that you want this service, because you are not going to get a refund. Even if their service does not perform well in the future.