Cancelled trial account, charged anyway I signed up for a trial account. Several days before the end of the trial, I went to cancel my subscription. Their site doesn't allow cancellations except through "submitting a ticket", which I did, and I also contacted customer service to request cancellation. They received my ticket and chat request and several days later, charged me anyway. Update: They cancelled the account and reversed the charge / refunded the amount that I paid.

Customer service is non-existent Customer service is non-existent. There is no way to delete your account or remove your payment info from their website. Do not pay for this program. There are plenty of free typing programs out there that are better than Typesy.

Very Difficult to Cancel Membership We didn't really get into this program, so I can't really speak on the effectiveness of it. I will say that I was VERY annoyed by the fact that you cannot cancel your membership via the account settings on their website. I feel like they're hoping you'll just forget you're paying for it because they make it really hard to cancel your membership. When I realized this I tried submitting a ticket, but the website was broken and the ticket didn't go through. I tried the online chat, but it was outside of business hours, so it presented me the option to leave a message via the chat feature, only that didn't work either. I've looked it up and apparently in order to cancel, you have to call them up. I guess I don't see why I can create an account online, but I cannot cancel my membership online.

They do not support Croatian keyboard… They do not support Croatian keyboard layout

Typesy is my favorite typing program! I saw Typesy in one Homeschool blog. They were talking about the features the program has. I got interested, so I bought it for my kids. It has been our routine to spend 10-15 minutes of the day practicing touch typing or playing some games. I like the idea that parents can create exercises for them. With this, we can monitor and check the words they are exposed to. Young minds are so delicate, so I think many parents have the same concern as me. Typesy should maintain doing it this way. Thanks for the excellent customer support as well.