Terrible Customer Service Customer Service person was extremely hostile and childish and refused to address my problem and actually resorted to insulting me calling me stupid. Edit: I was told you want more details, but that is all there is, I missed the deadline to respond, as I don't read my emails that much, I also don't want that person who did this to me to give me anymore hassle. And the issue I had, turned out not to be resolvable anyway. I consider the matter closed. I won't be doing business with Typesy, and so, my review is final.

Cancelled trial account, charged anyway I signed up for a trial account. Several days before the end of the trial, I went to cancel my subscription. Their site doesn't allow cancellations except through "submitting a ticket", which I did, and I also contacted customer service to request cancellation. They received my ticket and chat request and several days later, charged me anyway. Update: They cancelled the account and reversed the charge / refunded the amount that I paid.

Very Difficult to Cancel Membership We didn't really get into this program, so I can't really speak on the effectiveness of it. I will say that I was VERY annoyed by the fact that you cannot cancel your membership via the account settings on their website. I feel like they're hoping you'll just forget you're paying for it because they make it really hard to cancel your membership. When I realized this I tried submitting a ticket, but the website was broken and the ticket didn't go through. I tried the online chat, but it was outside of business hours, so it presented me the option to leave a message via the chat feature, only that didn't work either. I've looked it up and apparently in order to cancel, you have to call them up. I guess I don't see why I can create an account online, but I cannot cancel my membership online.

I need to cancel this membership that I… I need to cancel this membership that I have never used and there is no way to get a hold of anyone and my bank account can’t provide me with a telephone number either. I deleted the application the second day I signed up for it and thought it was cancelled but for 3 months already they keep getting $9 from my bank account. I NEED MY $$$$ REFUNDED AND FOR THEM TO STOP CHARGING ME MONTHLY. THE 800-706-5904 number takes me to a voicemail to leave a message. What a scam!!

Typesy is my favorite typing program! I saw Typesy in one Homeschool blog. They were talking about the features the program has. I got interested, so I bought it for my kids. It has been our routine to spend 10-15 minutes of the day practicing touch typing or playing some games. I like the idea that parents can create exercises for them. With this, we can monitor and check the words they are exposed to. Young minds are so delicate, so I think many parents have the same concern as me. Typesy should maintain doing it this way. Thanks for the excellent customer support as well.