Refusal to respond after making several unsuccessful… I have made several unsuccessful attempts to get a response about the status of my test after the system was having problems and supposedly corrected according to their team. I started this process in September 2023, and in November 2023, I was at the same step in the portal, which stated, "Your sample has passed all the control tests and is being sequenced!" Now no one will respond to my inquiries. Have they gone out of business?

Great for the health and behavioural results The results I received for the health are really comprehensive and detailed. I have 100% pre-disposition for 15 types of diseases/conditions and 3 of those I really already had in the past and other 2 occured in my family. So now I will carefully monitor the rest. Generally, I'm very impressed with the results. They were also updated few times within the year, when the new researches were published. Regarding the ancestry - results were too complicated for me to understand. So if your main interest is the ancestry - I would suggest to use the more simple test. But for the health and behavior output - Nebula is the best.

They signed me up for an annual… They signed me up for an annual subscription I didn't want. Auto charges and even if its only bee 5 days into it they won't refund me money. Total scam company! I wouldn't trust their DNA software either!

Interesting but irrelevant Would never do this again. I gave this four stars because companies tend to not publish anything below. Takes way too long. Expensive and the data is not formulated into an executive summary. Some results are contradictory, some are interesting and some seem too remote to be related to genomic sequencing (income, age of first child born). It’s disappointing as I was looking for depth but not a data dump. Never again.

Great customers' support I haven't gotten my results back yet, but I wanted to write about how great the company's support team is. I have several issues receiving the kit due to my country's policy, however Matt who assisted me did everything possible for me to get the package (he even re-sent it a couple of times without additional charges). Thank you for everything!