A 20 week process all told... So firstly it takes nearly three weeks to arrive. For some reason you can track it through USPS shuttling between two locations back and forth. Secondly it comes in a huge environmentally unfriendly box, so these guys obviously don't care about air freight expense and damage to the planet. Thirdly, the USD1 swab came with no information about a return address or location, and with no prepaid envelope. Now they are stating non-US customers need to pay for for return postage, despite initially stating postage was included.

Still waiting. Submitted sample in September. No communication from the company just awaiting results. Now web page says insufficient sample contact customer service. The link is another bot that requires another log in and password. They could easily automate customer contact every step in the process, instead I have been chasing them for 6 months. Their shoddy customer service leads me to doubt the accuracy of their results if I ever do receive any.

Waste of time and money I am downgrading my original review to… There is no particular interesting data on site, and you cannot actually download the data, as the 70 GB files always crash half-way through. There is a summary file that successfully downloads, but there isn't enough information on it for anyone else (23andme / yourdnaportal) to be able to make use of it. Overall, a complete waste of money. A wiser choice would be to go straight to 23andme and do the test with them.

Refusal to respond after making several unsuccessful… I have made several unsuccessful attempts to get a response about the status of my test after the system was having problems and supposedly corrected according to their team. I started this process in September 2023, and in November 2023, I was at the same step in the portal, which stated, "Your sample has passed all the control tests and is being sequenced!" Now no one will respond to my inquiries. Have they gone out of business?

Nebula sequencing deep and accurate Nebula sequencing is top of the rank for deep and accuracy. It brought me more informations than I expected. It let compare my DNA with health scientific studies. I also discovered my genomics belongs to a rare european group from the first humans to conquier Europe. Delays are longer than announced and info about it could be improved.