Still waiting. Submitted sample in September. No communication from the company just awaiting results. Now web page says insufficient sample contact customer service. The link is another bot that requires another log in and password. They could easily automate customer contact every step in the process, instead I have been chasing them for 6 months. Their shoddy customer service leads me to doubt the accuracy of their results if I ever do receive any.

Trustworthy and accurate This dna test gives more information than other companies tested, and give more in fepth information,which is included in the proce. No hidden fees! They are pretty accurate as to the results but are missing a few things id like to know,but so far none of the companies offer it for free with your test results. They are fast,efficient,and responsive!

Terrible customer service. Bad customer service. I've been very patient and waiting for some positive news for the last 18 month. The first sample dna failed, i've got the replacement kit. The second attemp was also unsuccessful. Well now its over 8 month, and i still can not get the results for the third dna sample that i sent. Customer Support always replies with the same information. I had some luck as nebula made an excpetion for me and returned my money after about of week and several attempts

Power in Knowledge and great Customer Service Chrissie Quinones Has been extremely empathetic to my plight of meeting every criteria of carney complex, every symptom which has ended up resulting in a surgical oncology appointment with teams of oncologists, surgeons and specialists to help manage this disease. I invite Nebula to partake in this research and though I’m saddened I am also at peace finally knowing what a 35 year long illness actually is. I pray they can help me faster then getting my genome sequence back from UT Knoxville.

it worked I was getting worried by reading other reviews but then my report arrived. For me it took almost 4 months but that was expected. Note that I'm from Italy so I also had to ship back the sample myself.