The problem that I have is that since…after New Year The problem that I have is that since after New Year I can’t reach customer service. This is the reason for this rating. I’ve reopened ticket with Michelle and I’ve also submitted new forms on the platform several times, I’m quite frustrated that I’m not able to connect

Still waiting. Submitted sample in September. No communication from the company just awaiting results. Now web page says insufficient sample contact customer service. The link is another bot that requires another log in and password. They could easily automate customer contact every step in the process, instead I have been chasing them for 6 months. Their shoddy customer service leads me to doubt the accuracy of their results if I ever do receive any.

Nebula sequencing deep and accurate Nebula sequencing is top of the rank for deep and accuracy. It brought me more informations than I expected. It let compare my DNA with health scientific studies. I also discovered my genomics belongs to a rare european group from the first humans to conquier Europe. Delays are longer than announced and info about it could be improved.

Great for the health and behavioural results The results I received for the health are really comprehensive and detailed. I have 100% pre-disposition for 15 types of diseases/conditions and 3 of those I really already had in the past and other 2 occured in my family. So now I will carefully monitor the rest. Generally, I'm very impressed with the results. They were also updated few times within the year, when the new researches were published. Regarding the ancestry - results were too complicated for me to understand. So if your main interest is the ancestry - I would suggest to use the more simple test. But for the health and behavior output - Nebula is the best.

Never received my money back I requested a refund for their service and it was approved by their customer support. They promised to refund in 5-10 days now it has been 14 days already and no answer from them why is there a delay and when can I receive my money back. I would not suggest using their service as to me this seems like fraud and scam.