We found our answer… Doctors kept saying my daughters condition was probably from biological moms drug use. There was no indication during adoption of drug use. Ordered there test and found her diagnosis. Went back to doctors and they reran DNA using their preferred lab. Same results and now my daughter is getting the right treatment.

Great for the health and behavioural results The results I received for the health are really comprehensive and detailed. I have 100% pre-disposition for 15 types of diseases/conditions and 3 of those I really already had in the past and other 2 occured in my family. So now I will carefully monitor the rest. Generally, I'm very impressed with the results. They were also updated few times within the year, when the new researches were published. Regarding the ancestry - results were too complicated for me to understand. So if your main interest is the ancestry - I would suggest to use the more simple test. But for the health and behavior output - Nebula is the best.

I sent my test in and it was being… I sent my test in and it was being processed for 5 months. After reaching out a few times they said it had failed and they had experienced a technical glitch and that it falsely represented the ‘processing’ stage. I asked for a refund because they didn’t get back to me initially and because the glitch on there delayed the process. They said no and haven’t replied to my numerous emails following up. Any recommendations on what I should do?

Terrible customer service. Bad customer service. I've been very patient and waiting for some positive news for the last 18 month. The first sample dna failed, i've got the replacement kit. The second attemp was also unsuccessful. Well now its over 8 month, and i still can not get the results for the third dna sample that i sent. Customer Support always replies with the same information. I had some luck as nebula made an excpetion for me and returned my money after about of week and several attempts

They signed me up for an annual… They signed me up for an annual subscription I didn't want. Auto charges and even if its only bee 5 days into it they won't refund me money. Total scam company! I wouldn't trust their DNA software either!