Terrible customer service. Bad customer service. I've been very patient and waiting for some positive news for the last 18 month. The first sample dna failed, i've got the replacement kit. The second attemp was also unsuccessful. Well now its over 8 month, and i still can not get the results for the third dna sample that i sent. Customer Support always replies with the same information. I had some luck as nebula made an excpetion for me and returned my money after about of week and several attempts

Refusal to respond after making several unsuccessful… I have made several unsuccessful attempts to get a response about the status of my test after the system was having problems and supposedly corrected according to their team. I started this process in September 2023, and in November 2023, I was at the same step in the portal, which stated, "Your sample has passed all the control tests and is being sequenced!" Now no one will respond to my inquiries. Have they gone out of business?

They signed me up for an annual… They signed me up for an annual subscription I didn't want. Auto charges and even if its only bee 5 days into it they won't refund me money. Total scam company! I wouldn't trust their DNA software either!

I sent my test in and it was being… I sent my test in and it was being processed for 5 months. After reaching out a few times they said it had failed and they had experienced a technical glitch and that it falsely represented the ‘processing’ stage. I asked for a refund because they didn’t get back to me initially and because the glitch on there delayed the process. They said no and haven’t replied to my numerous emails following up. Any recommendations on what I should do?

Great for the health and behavioural results The results I received for the health are really comprehensive and detailed. I have 100% pre-disposition for 15 types of diseases/conditions and 3 of those I really already had in the past and other 2 occured in my family. So now I will carefully monitor the rest. Generally, I'm very impressed with the results. They were also updated few times within the year, when the new researches were published. Regarding the ancestry - results were too complicated for me to understand. So if your main interest is the ancestry - I would suggest to use the more simple test. But for the health and behavior output - Nebula is the best.