A 20 week process all told... So firstly it takes nearly three weeks to arrive. For some reason you can track it through USPS shuttling between two locations back and forth. Secondly it comes in a huge environmentally unfriendly box, so these guys obviously don't care about air freight expense and damage to the planet. Thirdly, the USD1 swab came with no information about a return address or location, and with no prepaid envelope. Now they are stating non-US customers need to pay for for return postage, despite initially stating postage was included.

No result no response Sent in a sample over seven months ago and have not received a report. Their customer service team and infrastructure seems to have been dismantled since then. Although the company was probably legitimate when it started, it has descended into a scam.

Still waiting. Submitted sample in September. No communication from the company just awaiting results. Now web page says insufficient sample contact customer service. The link is another bot that requires another log in and password. They could easily automate customer contact every step in the process, instead I have been chasing them for 6 months. Their shoddy customer service leads me to doubt the accuracy of their results if I ever do receive any.

Nebula sequencing deep and accurate Nebula sequencing is top of the rank for deep and accuracy. It brought me more informations than I expected. It let compare my DNA with health scientific studies. I also discovered my genomics belongs to a rare european group from the first humans to conquier Europe. Delays are longer than announced and info about it could be improved.

Terrible customer service. Bad customer service. I've been very patient and waiting for some positive news for the last 18 month. The first sample dna failed, i've got the replacement kit. The second attemp was also unsuccessful. Well now its over 8 month, and i still can not get the results for the third dna sample that i sent. Customer Support always replies with the same information. I had some luck as nebula made an excpetion for me and returned my money after about of week and several attempts