Still waiting. Submitted sample in September. No communication from the company just awaiting results. Now web page says insufficient sample contact customer service. The link is another bot that requires another log in and password. They could easily automate customer contact every step in the process, instead I have been chasing them for 6 months. Their shoddy customer service leads me to doubt the accuracy of their results if I ever do receive any.

We found our answer… Doctors kept saying my daughters condition was probably from biological moms drug use. There was no indication during adoption of drug use. Ordered there test and found her diagnosis. Went back to doctors and they reran DNA using their preferred lab. Same results and now my daughter is getting the right treatment.

Refusal to respond after making several unsuccessful… I have made several unsuccessful attempts to get a response about the status of my test after the system was having problems and supposedly corrected according to their team. I started this process in September 2023, and in November 2023, I was at the same step in the portal, which stated, "Your sample has passed all the control tests and is being sequenced!" Now no one will respond to my inquiries. Have they gone out of business?

Four months, no results, stage changed backwards My DNA was received by Nebula in late August. Its now Feb 8th and is in the status extraction phase. This is after having been shown as in the sequencing stage. I had numerous tickets and email exchanges submitted and yet, I have no results. I can't get anyone to fix this problem. Sad experience.

Nebula sequencing deep and accurate Nebula sequencing is top of the rank for deep and accuracy. It brought me more informations than I expected. It let compare my DNA with health scientific studies. I also discovered my genomics belongs to a rare european group from the first humans to conquier Europe. Delays are longer than announced and info about it could be improved.