A 20 week process all told... So firstly it takes nearly three weeks to arrive. For some reason you can track it through USPS shuttling between two locations back and forth. Secondly it comes in a huge environmentally unfriendly box, so these guys obviously don't care about air freight expense and damage to the planet. Thirdly, the USD1 swab came with no information about a return address or location, and with no prepaid envelope. Now they are stating non-US customers need to pay for for return postage, despite initially stating postage was included.

Four months, no results, stage changed backwards My DNA was received by Nebula in late August. Its now Feb 8th and is in the status extraction phase. This is after having been shown as in the sequencing stage. I had numerous tickets and email exchanges submitted and yet, I have no results. I can't get anyone to fix this problem. Sad experience.

Never received my money back I requested a refund for their service and it was approved by their customer support. They promised to refund in 5-10 days now it has been 14 days already and no answer from them why is there a delay and when can I receive my money back. I would not suggest using their service as to me this seems like fraud and scam.

Interesting but irrelevant Would never do this again. I gave this four stars because companies tend to not publish anything below. Takes way too long. Expensive and the data is not formulated into an executive summary. Some results are contradictory, some are interesting and some seem too remote to be related to genomic sequencing (income, age of first child born). It’s disappointing as I was looking for depth but not a data dump. Never again.

Power in Knowledge and great Customer Service Chrissie Quinones Has been extremely empathetic to my plight of meeting every criteria of carney complex, every symptom which has ended up resulting in a surgical oncology appointment with teams of oncologists, surgeons and specialists to help manage this disease. I invite Nebula to partake in this research and though I’m saddened I am also at peace finally knowing what a 35 year long illness actually is. I pray they can help me faster then getting my genome sequence back from UT Knoxville.