I sent my test in and it was being… I sent my test in and it was being processed for 5 months. After reaching out a few times they said it had failed and they had experienced a technical glitch and that it falsely represented the ‘processing’ stage. I asked for a refund because they didn’t get back to me initially and because the glitch on there delayed the process. They said no and haven’t replied to my numerous emails following up. Any recommendations on what I should do?

Four months, no results, stage changed backwards My DNA was received by Nebula in late August. Its now Feb 8th and is in the status extraction phase. This is after having been shown as in the sequencing stage. I had numerous tickets and email exchanges submitted and yet, I have no results. I can't get anyone to fix this problem. Sad experience.

Still waiting. Submitted sample in September. No communication from the company just awaiting results. Now web page says insufficient sample contact customer service. The link is another bot that requires another log in and password. They could easily automate customer contact every step in the process, instead I have been chasing them for 6 months. Their shoddy customer service leads me to doubt the accuracy of their results if I ever do receive any.

No result no response Sent in a sample over seven months ago and have not received a report. Their customer service team and infrastructure seems to have been dismantled since then. Although the company was probably legitimate when it started, it has descended into a scam.

Waste of time and money I am downgrading my original review to… There is no particular interesting data on site, and you cannot actually download the data, as the 70 GB files always crash half-way through. There is a summary file that successfully downloads, but there isn't enough information on it for anyone else (23andme / yourdnaportal) to be able to make use of it. Overall, a complete waste of money. A wiser choice would be to go straight to 23andme and do the test with them.