Never received my money back I requested a refund for their service and it was approved by their customer support. They promised to refund in 5-10 days now it has been 14 days already and no answer from them why is there a delay and when can I receive my money back. I would not suggest using their service as to me this seems like fraud and scam.

Great customers' support I haven't gotten my results back yet, but I wanted to write about how great the company's support team is. I have several issues receiving the kit due to my country's policy, however Matt who assisted me did everything possible for me to get the package (he even re-sent it a couple of times without additional charges). Thank you for everything!

A 20 week process all told... So firstly it takes nearly three weeks to arrive. For some reason you can track it through USPS shuttling between two locations back and forth. Secondly it comes in a huge environmentally unfriendly box, so these guys obviously don't care about air freight expense and damage to the planet. Thirdly, the USD1 swab came with no information about a return address or location, and with no prepaid envelope. Now they are stating non-US customers need to pay for for return postage, despite initially stating postage was included.

Four months, no results, stage changed backwards My DNA was received by Nebula in late August. Its now Feb 8th and is in the status extraction phase. This is after having been shown as in the sequencing stage. I had numerous tickets and email exchanges submitted and yet, I have no results. I can't get anyone to fix this problem. Sad experience.

Nebula sequencing deep and accurate Nebula sequencing is top of the rank for deep and accuracy. It brought me more informations than I expected. It let compare my DNA with health scientific studies. I also discovered my genomics belongs to a rare european group from the first humans to conquier Europe. Delays are longer than announced and info about it could be improved.