Power in Knowledge and great Customer Service Chrissie Quinones Has been extremely empathetic to my plight of meeting every criteria of carney complex, every symptom which has ended up resulting in a surgical oncology appointment with teams of oncologists, surgeons and specialists to help manage this disease. I invite Nebula to partake in this research and though I’m saddened I am also at peace finally knowing what a 35 year long illness actually is. I pray they can help me faster then getting my genome sequence back from UT Knoxville.

Refusal to respond after making several unsuccessful… I have made several unsuccessful attempts to get a response about the status of my test after the system was having problems and supposedly corrected according to their team. I started this process in September 2023, and in November 2023, I was at the same step in the portal, which stated, "Your sample has passed all the control tests and is being sequenced!" Now no one will respond to my inquiries. Have they gone out of business?

A 20 week process all told... So firstly it takes nearly three weeks to arrive. For some reason you can track it through USPS shuttling between two locations back and forth. Secondly it comes in a huge environmentally unfriendly box, so these guys obviously don't care about air freight expense and damage to the planet. Thirdly, the USD1 swab came with no information about a return address or location, and with no prepaid envelope. Now they are stating non-US customers need to pay for for return postage, despite initially stating postage was included.

They signed me up for an annual… They signed me up for an annual subscription I didn't want. Auto charges and even if its only bee 5 days into it they won't refund me money. Total scam company! I wouldn't trust their DNA software either!

Trustworthy and accurate This dna test gives more information than other companies tested, and give more in fepth information,which is included in the proce. No hidden fees! They are pretty accurate as to the results but are missing a few things id like to know,but so far none of the companies offer it for free with your test results. They are fast,efficient,and responsive!