Still waiting. Submitted sample in September. No communication from the company just awaiting results. Now web page says insufficient sample contact customer service. The link is another bot that requires another log in and password. They could easily automate customer contact every step in the process, instead I have been chasing them for 6 months. Their shoddy customer service leads me to doubt the accuracy of their results if I ever do receive any.

Nebula sequencing deep and accurate Nebula sequencing is top of the rank for deep and accuracy. It brought me more informations than I expected. It let compare my DNA with health scientific studies. I also discovered my genomics belongs to a rare european group from the first humans to conquier Europe. Delays are longer than announced and info about it could be improved.

I sent my test in and it was being… I sent my test in and it was being processed for 5 months. After reaching out a few times they said it had failed and they had experienced a technical glitch and that it falsely represented the ‘processing’ stage. I asked for a refund because they didn’t get back to me initially and because the glitch on there delayed the process. They said no and haven’t replied to my numerous emails following up. Any recommendations on what I should do?

Waste of time and money I am downgrading my original review to… There is no particular interesting data on site, and you cannot actually download the data, as the 70 GB files always crash half-way through. There is a summary file that successfully downloads, but there isn't enough information on it for anyone else (23andme / yourdnaportal) to be able to make use of it. Overall, a complete waste of money. A wiser choice would be to go straight to 23andme and do the test with them.

The problem that I have is that since…after New Year The problem that I have is that since after New Year I can’t reach customer service. This is the reason for this rating. I’ve reopened ticket with Michelle and I’ve also submitted new forms on the platform several times, I’m quite frustrated that I’m not able to connect