Nebula Genomics

image
2.80
Based on 20 Reviews

5

35.00%

4

10.00%

3

0.00%

2

10.00%

1

45.00%
About Nebula Genomics

Nebula Genomics is a privacy-focused, science-driven personal genomics company. We enable our users to stay in control of their personal genomic data and learn how the latest scientific discoveries apply to them.

Tags

You need to Login first to submit your review.

image
Someone Else
TH

They signed me up for an annual… They signed me up for an annual subscription I didn't want. Auto charges and even if its only bee 5 days into it they won't refund me money. Total scam company! I wouldn't trust their DNA software either!

image
Jellied Richi
IT

it worked I was getting worried by reading other reviews but then my report arrived. For me it took almost 4 months but that was expected. Note that I'm from Italy so I also had to ship back the sample myself.

image
JILL COHEN
GB

Still waiting. Submitted sample in September. No communication from the company just awaiting results. Now web page says insufficient sample contact customer service. The link is another bot that requires another log in and password. They could easily automate customer contact every step in the process, instead I have been chasing them for 6 months. Their shoddy customer service leads me to doubt the accuracy of their results if I ever do receive any.

image
Nicolangelo Leone
GB

I sent my test in and it was being… I sent my test in and it was being processed for 5 months. After reaching out a few times they said it had failed and they had experienced a technical glitch and that it falsely represented the ‘processing’ stage. I asked for a refund because they didn’t get back to me initially and because the glitch on there delayed the process. They said no and haven’t replied to my numerous emails following up. Any recommendations on what I should do?

image
Angelos Souleles
GR

Great customers' support I haven't gotten my results back yet, but I wanted to write about how great the company's support team is. I have several issues receiving the kit due to my country's policy, however Matt who assisted me did everything possible for me to get the package (he even re-sent it a couple of times without additional charges). Thank you for everything!

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow