Still taking my money after account closure After 'improvements' to their system in the spring of 2023, much of what I relied on to run my mailing campaigns no longer worked. Complaints were heard, but not acted on. It took a further six months or so until I had to the time to change my multiple lists to a different and hopefully better bulk email provider, during which time I continued to pay the monthly charge. I had asked for a discount to reflect the degraded level of service, but this was refused. Anyway, I finally transferred all my data out of the system and asked for the account to be closed. The system said this would be acted upon within one working day. Now, a week later, they have billed me the usual sum for the coming month. I was a client for around ten years, and would still be but for the 'improvements' that broke my business model. Aweber might be a good fit for many people still, but if they can't get a simple thing like closing an account right, it's not a good sign.

I very grateful for the most awesome… I very grateful for the most awesome customer support I have expirienced with Aweber! I hab a problem and halt an hour later I got a solution from Andrew! I thanked him and askrd another question and 10 minutes later I received a helpful advice from Jordan! It was an outstanding expirience and I love how simple it is to work with Aweber. I am a total newbie with E-Mail marketing and it is really simple to understand! Thanks a lot to the whole Aweber-team!!

They banned my inactive account They banned my inactive account. I stopped using the service a couple of months ago and even asked, as I was ending my subscription if I could come back to it at a later time. They said that I could and all was good. Today I tried logging in just to see that my account has been closed. No warnings, no email to let me know, nothing. I'd understand if I did something wrong while using the account but this was pretty much a quiet closure behind my back.

I can't even create an account I can't even create an account, I got my cards declined each time.

Worst experience ever Worst experience ever. Was permanently banned immediately after registration with no reason stated. I guess they ban people based on the IP address, or name or just their mood? I didn't even send any emails. The communication was rude and not informative. Luckily there are plenty of alternatives.