Customer service that listens! Online trouble tickets with other companies are sometimes a hassle - back and forth with a rep who doesn’t seem to take the time to actually read the request. This is not the case with AWeber! Mary H explained my account information in a clear and helpful manner. Just one message and I had the information I needed. Thanks!

My experience with AWeber has been terrible My experience with AWeber has been deeply disappointing. Their service feels robotic, with impersonal customer support. Terrible service The real problem, though, lies in their misleading pricing. They advertise an affordable starting rate, but once you're on board, hidden fees and sudden price increases hit you for more subscribers. You have to chase customer support to give you their pricing, making it hard to budget effectively. In summary, AWeber's abysmal customer service and misleading pricing practices make it an unsuitable choice for email marketing. Look elsewhere for transparency and better customer care.

If I could give 0 stars If I could give 0 stars, I would. I recently wrote to this company, reporting abuse. Someone had literally harvested all the email addresses from my workplace and put us all on their mailing list. I raised the issue of spam which this company claims to have a zero intolerance policy of…and I’ve heard NOTHING. Not even an auto response email to say they got the complaint or that they’ll look in to it. Which basically makes them virtue signallers of the first order. You can’t claim, publicly that are on the side of someone who’s been spammed if you can’t even get it together to let that person know they’ve been heard. I’m So Sick Of companies claiming the moral high ground whilst not actually occupying it.

Still taking my money after account closure After 'improvements' to their system in the spring of 2023, much of what I relied on to run my mailing campaigns no longer worked. Complaints were heard, but not acted on. It took a further six months or so until I had to the time to change my multiple lists to a different and hopefully better bulk email provider, during which time I continued to pay the monthly charge. I had asked for a discount to reflect the degraded level of service, but this was refused. Anyway, I finally transferred all my data out of the system and asked for the account to be closed. The system said this would be acted upon within one working day. Now, a week later, they have billed me the usual sum for the coming month. I was a client for around ten years, and would still be but for the 'improvements' that broke my business model. Aweber might be a good fit for many people still, but if they can't get a simple thing like closing an account right, it's not a good sign.

It used to be a good email marketing… It used to be a good email marketing platform. However, recent experiences with numerous disservices over the past few weeks have led me to no longer recommend it. They're putting new accounts on quarantine without any notification or explanation! Importing customer lists has become a nightmare! There are better alternatives available, such as Active Campaign and Mailchimp.