Very limited Very limited. Client takes too much resources. No freedom. Great for mac. Not good enough for windows.

Transition from VPP tokens to ASM tokens We had a staff member that decided they would be switching us from Apple's VPP service to ASM and in the middle of it started complaining that the filesets for the apps were not being pushed out. I was able to get in touch with Filewave and the tech was able to determine that the filesets did not know which authority to use to install them since they were jumping back and forth with a legacy token versus the new token. Some homework was given that day to see if it would work. The next day I was able to schedule again with the same tech and several more things were passed back and forth to fix it further. The tech gave me some homework things to do later that night when people would be off the system and the next day, I scheduled one more appointment with the tech to figure out one last part of the puzzle of not having the devices connect. We are running again. Not completely smoothly since we have some clean up to do, but the persistence of the tech to help out was excellent.

Doesn't handle system updates very… Doesn't handle system updates very well. Tries to install ALL updates for any device in a group that was needed to All devices in the group. Often does not install all of the needed updates, requiring the manual installation of those updates. Simple issues are resolved quickly. Other issues take a huge amount of time to resolve. I have spent so much time providing feedback for ongoing issues, I begin to wonder if I was being used as a beta tester. They could do much better, but honestly they don't. Over the years I have used this product, I have had to abandon most of the features and mostly any more only use the application reporting functions. This is most disconcerting considering the hundreds of hours I have invested in this software.

You guys have been great! You guys have been great! Your responses have always been timely and have almost always provided a solution. The only exception was with an issue deploying a Microsoft office fileset. Most of our troubles have been when I created my own issues. But thankfully, you've always been able to fix those and get me back on track.

I find most all of your support team… I find most all of your support team very knowledgeable and helpful. Very good customer service. Quick to respond and follow up.