Not for us on the Windows side IN MY PERSONAL EXPERIENCE, Filewave is well suited for iOS and MacOS. Almost everything that I have tried dealing with Mac, which admittedly has been limited to creating filesets, has worked as touted and experienced. My difficulties have come on the Windows side. The following is not very positive, but take what I say with a grain of salt. I am sure that someone who knows Filewave inside and out would not have the difficulties that I have had, but there is the rub for me. I found the learning curve to be a little too steep for someone who has many, many varied responsibilities in our company that go way beyond just setting up and maintaining Windows machines, Perhaps, I could not just give enough time to fully learn FW. It would be nice if the documentation and tutorials were suited to newbies as well as old timers. But, I am a Windows guy. My experience with FW in the Windows environment has been unfavorable. Granted, I am not one for the deep dives into making FW work with Windows, but I have found the documentation for FW to be scattered and in some cases irrelevant. Often I cannot find documentation dealing with what I need to create or do. That may be my inability to grasp their site layout, but I don't have this issue on other products. I suppose that is to be expected when an operating system changes as much as Windows has from Windows 7 - 8.1 to Windows 10. I think that with more in-depth and relevant documentation geared specifically to Windows 10, my experience would be more positive. As it is, the online documentation is very hard to follow and in many cases gives the steps for doing things in Windows 7 and then making reference that it should work in 10 as well...when, indeed, it doesn't always translate well, especially when it comes to imaging. I have had spotty success with FW imaging in Windows 10. I also have found some of the filesets to be 'wonky' from machine to machine. Perhaps FW would be better to scrap their present Windows documentation...at least dealing with filesets and imaging, or at least make a version dedicated solely to Windows 10. They have committed to concentrating more resources to Windows than they have in the past, but it's a little too late for me. Our system is considering moving to Chromebooks and using online virtual machines that the Chromebooks can access when Windows may be necessary. As to Filewave's support, I find their techs to be quick and ready to lend support. Any time that I have reached out to them, they have quickly gotten back and given what support they could. I have no complaints about their support department.

We are just getting started so I think… We are just getting started so I think it is a little early for feedback.

Filewave that doesnt operate You guys have left us with Filewave that doesnt operate the way I believe you intended it to operate. And the only solution from your support team was to just not use that function of filewave. So tell me. What good is Filewave if it doesnt do what it's supposed to?

I find most all of your support team… I find most all of your support team very knowledgeable and helpful. Very good customer service. Quick to respond and follow up.

Filewave - our MDM Our school has used Filewave for many years to manage all of our mobile devices. We consistently find the customer support staff to be knowledgeable, professional and responsive. We appreciate the Filewave products and support team. We think they are the best!