Clunky Clunky as gosh darned heck!

Transition from VPP tokens to ASM tokens We had a staff member that decided they would be switching us from Apple's VPP service to ASM and in the middle of it started complaining that the filesets for the apps were not being pushed out. I was able to get in touch with Filewave and the tech was able to determine that the filesets did not know which authority to use to install them since they were jumping back and forth with a legacy token versus the new token. Some homework was given that day to see if it would work. The next day I was able to schedule again with the same tech and several more things were passed back and forth to fix it further. The tech gave me some homework things to do later that night when people would be off the system and the next day, I scheduled one more appointment with the tech to figure out one last part of the puzzle of not having the devices connect. We are running again. Not completely smoothly since we have some clean up to do, but the persistence of the tech to help out was excellent.

We have been using Filewave for several… We have been using Filewave for several years. We have found it to be a great help in imaging / managing windows pc's, mac's, and ipads. The support system is great! Any problems or issues we have had (including operator error) have been quickly and professionally resolved. GREAT product!

Filewave that doesnt operate You guys have left us with Filewave that doesnt operate the way I believe you intended it to operate. And the only solution from your support team was to just not use that function of filewave. So tell me. What good is Filewave if it doesnt do what it's supposed to?

Refuses to give me a quote Refuses to give me a quote without a lengthy marketing call that is generally only intended to impress upper management Don't waste your time with them, because they're sure gonna attempt to waste yours