Filewave - our MDM Our school has used Filewave for many years to manage all of our mobile devices. We consistently find the customer support staff to be knowledgeable, professional and responsive. We appreciate the Filewave products and support team. We think they are the best!

What you need. What you need, when you need it, with the support you deserve. Filewave has been one of the reasons we have been able to adapt so well to distance learning and teaching! Thank you Filewave.

Filewave is better than the average MDM For the most part, everything works great. It is nice you can add LDAP user groups, you just cannot add LDAP users, you have to add them as a local account which will not have the LDAP users password.

Unable to manage devices after an upgrade, poor communication from Filewave. I haven't been able to manage my devices for a week now since I upgraded to 14.0.2 (I tried 14.1.2 also, no dice). The support person told me that I shouldn't revert my snapshot because "it's not recommended" even though as a part of your KB you tell people to create a backup before performing an upgrade presumably for this express purpose. The support model of "remoting in and controlling your computer" is not something I like, I prefer to have someone walk me through it rather than someone do it for me. I learn nothing that way. I asked the support tech for an update from Development (who my problem was passed to) a few days ago and she passed the message along but no one has updated me on anything. So not only has my problem not been resolved, I have received no indication that it is even being worked on. There are some things to like about Filewave, but I am not very happy right now with the support or the program.

Very limited Very limited. Client takes too much resources. No freedom. Great for mac. Not good enough for windows.