Yubico's prompt refund I have a higher import duty issue with UPS carrier for an Yubico order and requested them to cancel after 5/6 days. They cancelled and refunded promptly.

Ordered a product 17 days ago Ordered a product 17 days ago, put in an inquiry at the 2 week mark as to its whereabouts and still no updates. For a product thats advertised to arrive in 5 days. no updates/ apologies, its not really what you would expect. Feels more like a scam.

Just works After being recommended by a friend, who has a PhD in Ai field, I got 2 (YubiKey FIPS Series) for myself. One for use and another for back-up if things go south. It has given me great mental peace. The device is small, easy to carry and very efficient to use. I am happy to have them around and working on the security problem. Recommended.

Their product didn't work Their product didn't work. Customer service offered a partial refund (excluding shipping costs). That's unheard of. When a product is returned, all payments are refunded and some will even send the client a free shipping label. When a product is faulty, that's goes without saying.

Great product, well-built The YubiKey is a great product, very well-built. It's been durable and very quick when using via USB or NFC. I bought some more YubiKeys during the Cloudflare promo and they were shipped extremely fast from California to Florida. Happy with my purchases, this company cares about their users.