Ordered a product 17 days ago Ordered a product 17 days ago, put in an inquiry at the 2 week mark as to its whereabouts and still no updates. For a product thats advertised to arrive in 5 days. no updates/ apologies, its not really what you would expect. Feels more like a scam.

Great product, well-built The YubiKey is a great product, very well-built. It's been durable and very quick when using via USB or NFC. I bought some more YubiKeys during the Cloudflare promo and they were shipped extremely fast from California to Florida. Happy with my purchases, this company cares about their users.

Non Existent Customer Service - Also Just Plain Rude Shockingly bad, full-friction customer journey. Customer Service is non-existent for all practical purposes including initial purchase. I wanted to spend 15 minutes buying these security keys - I'm at the end of day 2 now and still haven't made the freaking purchase due to non-existent help from Yubico and their so-called resellers in the UK. The resellers don't actually sell anything, they refer you on to someone else. If you want to get a freaking headache then please go ahead and start your journey with these unhelpful, rude, time-wasting, arrogant people.

Using Yubikey introduces the risk of the rightful owner of account is prevented access. It is a problem that Yubikeys cannot be duplicated for backup. They are so secure that even the owner of an account can be locked out, lol. That's not good. In case of lost key or hardware malfunction there is no way to access your account. Unfortunatly two different keys often cannot be registered for the same access. Using Yubikey introduces the risk of the rightful owner of account is prevented access.

Solid security keys I've owned a variety of YubiKeys since 2014, and I've always been very happy with them, I've only had to replace them either because I lost them or because I wanted some newer features, like USB-C or NFC. They seem to be the gold standard for security keys for a reason.