Their product didn't work Their product didn't work. Customer service offered a partial refund (excluding shipping costs). That's unheard of. When a product is returned, all payments are refunded and some will even send the client a free shipping label. When a product is faulty, that's goes without saying.

Absolute disaster Absolute disaster. Stay away. No customer service. Yubikey does not work well with Google Chrome and windows 10. I was locked out of all three of my crypto trading accounts after the first day with an error message on all three that said my device was not recognized by windows Chrome security and to try another key.

Solid security keys I've owned a variety of YubiKeys since 2014, and I've always been very happy with them, I've only had to replace them either because I lost them or because I wanted some newer features, like USB-C or NFC. They seem to be the gold standard for security keys for a reason.

UK customers - Beware the artificially high shipping fee I placed an order with Yubico. They charged EUR15 for shipping. My order was delivered by Royal Mail Tracked 24 service. According to the Royal Mail website, this cost Yubico GBP3.30 for an 80g shipment weight as declared on the Royal Mail label. This means Yubico have charged an artificially inflated price for shipping (GBP3.30 is EUR3.75, which is substancially less than EUR15)

This is the 3rd key from this company, what a nightmare This is the 3rd key from this company. It was simple enough at first but since buying one for my Android phone via USB-C it's been an hour now and I still can't work out how to register this and copy my sign-ins over from my other keys. Why can't they make it easier like cassette to cassette copying? remember that anyone? Why not have a one-click or two program that copies one key to the other instead of a load of complicated instructions? Beam me up Scottie.