Their product didn't work Their product didn't work. Customer service offered a partial refund (excluding shipping costs). That's unheard of. When a product is returned, all payments are refunded and some will even send the client a free shipping label. When a product is faulty, that's goes without saying.

Solid security keys I've owned a variety of YubiKeys since 2014, and I've always been very happy with them, I've only had to replace them either because I lost them or because I wanted some newer features, like USB-C or NFC. They seem to be the gold standard for security keys for a reason.

series 5 nfc buggy bought 2 series 5 nfc totally buggy to a point where yubikey-manager couldn’t read the seriol# of both keys anymore and AOL rejected both keys in that condition. support totally ignored my issues and closed my tickets before solving them How does anyone trust a company or a piece of hardware that buggy??

Great concept but do your research before buying This review relates specifically to the Yubikey 5Ci and the iPhone 14pro using IOS 17.1 in the UK. The 5Ci key doesn’t not have the NFC facility (contactless connection) therefore it has to be inserted into the lightening port. However it will not connect unless the case is removed before insertion. I appreciate cases vary but mine is a standard apple purchased case. (Rim thickness 1 or 2 mm!) Quite frankly in my view the inability to use NFC or the lightening port without removing the case renders the key impractical. This is not made clear when purchasing the key. Even if this is acceptable to you it seems that most financial / bank apps in the UK do not support the concept of the key yet. If you are inclined to buy the key it’s worth checking before hand that the services you wish to use support the Yubikey I purchased them (you need two) through Amazon and was given a refund. Yubikey were helpful up to a point but their support links are complex and cover a multitude of keys and devices. The concept is good perhaps things will improve.

Ordered a product 17 days ago Ordered a product 17 days ago, put in an inquiry at the 2 week mark as to its whereabouts and still no updates. For a product thats advertised to arrive in 5 days. no updates/ apologies, its not really what you would expect. Feels more like a scam.