Their product didn't work Their product didn't work. Customer service offered a partial refund (excluding shipping costs). That's unheard of. When a product is returned, all payments are refunded and some will even send the client a free shipping label. When a product is faulty, that's goes without saying.

I purchased 2 yubikey devices in May I purchased 2 yubikey devices in May, paid for express delivery, and still waiting for the devices to arrive at mine. I have tried to contact them via tweeter and emails but no headway so far

Just works After being recommended by a friend, who has a PhD in Ai field, I got 2 (YubiKey FIPS Series) for myself. One for use and another for back-up if things go south. It has given me great mental peace. The device is small, easy to carry and very efficient to use. I am happy to have them around and working on the security problem. Recommended.

Stress-free 2FA I've got two Yubico Security Key NFC keys and the build quality is excellent. They've been pain-free to set up on all my devices and with all of the online accounts that supports them. It might be worthwhile checking which services support specific Yubico keys before buying them so you won't be disappointed, since it varies depending on the model you buy. These keys have been great for my personal use and the companion app, YubiKey Manager, is nice and simple to use.

Silence. Ordered on October 13th, received a tracking code from UPS and since several weeks no news! I will update this notice if I ever receive my order.