NO COMMUNICATION!! THESE PEOPLE ARE A FRAUD! DONT USE THEM! I sent two I-pods off over 6 weeks ago for repair. They finally gave me a diagnosis for the IPOD's after 2 1/2 weeks. The amount of time it took them to diagnose the problem should have clued me in. Two weeks after sending payment for repair I sent an email asking when I could expect my Ipod to be done, I was informed that it should be done and shipped within the week. It has now been over 4 weeks since I sent payment ($175) to them...and still no IPODS. I have sent multiple emails without reply. I finally got in contact with someone on the phone at the company. He said one of my IPODS was fixed and the other had yet to be fixed, but they should ship today. Right..like I believe them. I am a super patient person and my patient's has gone out the window. I fully understand it taking one to two weeks to fix something, but come on four weeks for the LCD screen on one and the board on another to be replaced!!! I should have just ordered the part and done the repair myself!! This company is a fraud and a joke. If I do not receive my IPODs by this Monday, I am reporting them to PAYPAL, and the Better Business Bureau. PLEASE DO NOT USE THIS COMPANY!!!