Nice phone with easy operation The phone arrived on time and was easy to understand as far as setting up. We are travelling to Italy and hope it works well there. The only concern I have so far is that as soon as you turn the phone on it starts using data. If you don't know how to turn it off you have a bill right away or your data plan gets eaten up. There should be very specific instructions on how to disable this so the data isn't wasted on useless updates of pre-installed apps. I lost all my credit without even using the phone. Very upsetting.

MISLEADING INFO ABOUT RETURN DATE They do not make it clear that the rental period INCLUDES transit time. Then they try and charge you double the daily rate if it arrives later than expected. This is NOT stated on receipt, so I'm sure Visa will credit the erroneous 'late fee'. Customer service seemed like they get these inquiries all the time. This is a very shady business practice, and will never use this company again.

HORRIBLE SCAM ARTISTS - DO NOT PURCHASE ANYTHING FROM THEM I bought an ITALIAN SIM CARD. My order clearly indicates "Italy SIM Card" but when I received the SIM Card it came with a UK phone number. Called customer service. They claimed had I read the description more carefully I would have seen I was purchasing an International SIM card. It is purposefully fraudulent and misleading, as there would be no other reason to describe the product as an "Italy SIM card" as opposed to an "International SIM card that works in Italy." SCAM ARTIST THIEVES! STEER CLEAR OF THIS COMPANY.

Spotty cell service no data Currently trying to use the phone and data plan on travel worth limited phone success and zero data success. This means I'm stranded with no navigation tools in a completely unfamiliar city. After dark. Woman alone with my daughter. Not okay.

Misinformed The Ireland & Europe SIM Card does not work well in Ireland. It works in the cities in Ireland but not in rural areas. Telestial Inc. should be aware of this and inform potential customers. My sim card only worked in cities and I had no coverage outside them. In an emergency you would be stuck for want of a connection. Telestial Inc. should refund me the balance on my account, if they are a company that operates in good faith.