Terrible customer support, waiting 3+ weeks for my DirectAdmin license There's literally no one who will answer your ticket. I've been waiting for 3+ weeks now for my DirectAdmin license to be activated - and this whole time no one replied at all. Was once great, but now it's just an absolute nightmare with this customer support.

A nightmare. I own a business account who have a website and vps that should be always online. Until now all was perfect but now nobody answer ticket and since I have a problem on billing I need urgently to contact them. I saw their number on nexusbytes: fake. Is a VOIP number and if I try to call it shows "User busy" or "Number invalid". Now I need to change hosting urgently and hoping that new hosting can migrate my services from old to new. Stay AWAY! Use aruba.it (italy) or hostinger.com for better services! And check always that the phone number is valid!

NexusBytes VPS Provider Best Top #1 Excellent Service! I've compared 4-5 vps provider for cpu, hdd speed test, service and support after hours of research, finally signed up for 12 months plan with Nexusbytes for vDedi-1C, they've got the Best Spec at the Best Price! Ryzen 3900 12 cores, 120 gb NVMe fastest hard disk at a price you cannot beat! Jay and their team are very professional, super friendly and resolve issue via chat and ticket very promptly almost instant, they really care for their client as is family like run business, will highly recommend 10 stars! Thanks alot Jay for your professionalism and awesome support, your product & services is unparalleled 2nd to none, Top in industry! I strong believe you will grow and expand swiftly with your excelllent service!

NEXUS VPS service doesn't work I hired the NEXUS VPS service, it doesn't work. I've been without access for 10 days, I've already opened two tickets and the support doesn't respond It's not a user fault, I know what I'm doing, I use several VPS from other companies. their charge continues... today I received the email warning me to renew. joke.

Guys don´t use this service. Guys don´t use this service. They just disabled my account without any explanation or reason, support just abandoned the issue, and waiting for 3 days already. And as you know, 3 days in a business without receiving emails can destroy you. So i had to migrate all my emails to another service but still there was some damage already. And still they haven´t fixed the issue and not even apologised for the "mistake". 2 things at the core of any business - Email server and website server. Don´t trust this company for any of that.