Scammed by IOZOOM I requested a refund 7 days ago and they still have not sent me my money. They tell you 48 and 72 hours but it's a lie and it's been 3 days and I still don't get my money back. I think I was scammed by this IOZOOM staff.

really horrible customer service and… really horrible customer service and not willing to help. server not good and not user friendly. i thought it's a good company because some reviews are good until started using them. definitely will not recommend to anyone. i now moved to Windowsvps Host as they are better

Stay away from them..... We were a long standing customer of IOZoom (4 years) and had upgraded our services to dedicated service. We paid for backup additions and they said they would take care of the upgrade and make sure the backups werre working. Our developer was working on something and was told he needed to go through a process on the IOZoom platform (their software) to complete it which he did. When he ran their software it corrupted our server. We asked them to restore the backups to be told "You dont have any backups". We hosted 7 different sites on the server, lost 6 of them and we were luckey we had a local copy of our main site. There were not one bit helpful at all, saying that we didnt set up backups despite us having emails saying they were setting them up as part of their upgrade (and which we paid for monthly). They blamed a failed part in the server, said we didnt have raid, which we also paid for. Our main site and booking system was down for 36 hours due to this meaning no one could work on our system not could clients book. I would not recommend them at all, useless they were and took no responsibility for the issue

Pathetic response time Pathetic response time. Seems like they receive the email and immediately go to sleep for a couple of weeks. I sent so many emails to them but never heard back from them. I can provide proof if needed. They also demand government identity after we pay for using VPS service as we are creating bank accounts with them or we will be using their VPS servers to access the dark web. Non-sense. Never share your identities with any of such platforms as these are your confidential information and we never knew what these can be used for.

iozoom lies... For some reason, the remote desktop froze and nothing I do has any effect. The support staff claim its my internet provider - i should restart this, restart that, meanwhile EVERYTHING connected to my internet works fine and fast, including my chats and emails to iozoom. The only thing is NOT working is the VPS. My biggest disappointment is their lies.