Great product awful support service Great product awful support service. The product itself is top tier: data ingestion, features, usability, etc 10/10 However, the romance is lost once you have an issue and need help from their support. They have a drop-down selector to set the priority and 2 times I've mark it as critical and the first response has been 24+ hours later, once they answered, the suffering started,several back and forth responses saying "try this, try that" it looked that they were guessing, no concrete answer until I escalated the ticket and talked with an engineer, who gave a concrete and solving answer in 5 min. And right now I have another critical ticket reaching the 24h mark with no response. Pathetic

Best analytics I've seen We've been using Amplitude for almost a year now and it's hands down the best analytics I've used (and I've used most of the big players out there!). Their behavioral cohorting is really useful, and I haven't found it in any other analytics solutions. It's also very reasonable cost-wise.

Product UI rich but easy to get lost in. And support sucks. I am a free tier customer of Amplitude. The UI dashboard has a lot of info, and is quite easy to get lost in. They suggest that you must add categories to your events. When I did that, and then wanted to find a way of changing the category names, there seems to be no way to do that. After looking around on their help pages and not finding anything about managing categories, I submitted a question on their online support form. The response of their "support" person to this fairly simple question, was a generic unhelpful one: "Upon reviewing your ticket submission, I’d like to note that we don’t offer 1:1 support for this type of inquiry for our Starter/Free & Scholarship customers." What?! If you are a free tier customer, and you don't find what you need in their documentation, then you're stuck. They won't even say if managing categories is a paid feature! That's ridiculous. - A dissatisfied customer.

Web/Mobile Analytics unlocked Implementing amplitude in our web and mobile apps has been key to understanding how our users are using our services, what features they use and what keeps them coming back. We wouldn't be able to succeed as a company without it!

10/10, would recommend With the data I get from Amplitude's user workflows and timelines I've been able to easily identify and fix designs I now know are faulty. I've been able to almost double retention on my apps. I would definitely recommend Amplitude to anyone who wants to keep costs down and performance up.