Great product awful support service Great product awful support service. The product itself is top tier: data ingestion, features, usability, etc 10/10 However, the romance is lost once you have an issue and need help from their support. They have a drop-down selector to set the priority and 2 times I've mark it as critical and the first response has been 24+ hours later, once they answered, the suffering started,several back and forth responses saying "try this, try that" it looked that they were guessing, no concrete answer until I escalated the ticket and talked with an engineer, who gave a concrete and solving answer in 5 min. And right now I have another critical ticket reaching the 24h mark with no response. Pathetic

High expensive and overrated tool High expensive and overrated tool People end up making wrong analysis because of this tool. To me this is worse than not having the tool at all. It's difficult to get the very detail of the logic used for most of the calculations. Do not pay for this

This Scam still on market This is scam company using UAE iP address never transfer any USDT to them they ask you for more money without even a phone number or email address !!! No company registration please report them to prevent other innocent people trap in thier evil scam online criminals

good, cheap analytics solution i was using a competitive product for a while but it was eating into my cash WAYY too fast. Amplitude is much much cheaper, so I switched and couldn't be happier. Amplitude is way easier to use, and way more affordable. love it.

Product UI rich but easy to get lost in. And support sucks. I am a free tier customer of Amplitude. The UI dashboard has a lot of info, and is quite easy to get lost in. They suggest that you must add categories to your events. When I did that, and then wanted to find a way of changing the category names, there seems to be no way to do that. After looking around on their help pages and not finding anything about managing categories, I submitted a question on their online support form. The response of their "support" person to this fairly simple question, was a generic unhelpful one: "Upon reviewing your ticket submission, I’d like to note that we don’t offer 1:1 support for this type of inquiry for our Starter/Free & Scholarship customers." What?! If you are a free tier customer, and you don't find what you need in their documentation, then you're stuck. They won't even say if managing categories is a paid feature! That's ridiculous. - A dissatisfied customer.