non existent Internet service..... non existent Internet service...... we rarely have service. We can't even use our cell phones. Absolutley, NO Customer Service. We have begged for help, and we receive rude respones and no assistance.

THIEVES and they will take your money too! They theif had good service for one year but as of March 15th 2024 nothing is reliable. I paid for a year up front, like I did the year before, and within the first month of year 2 nothing works. They said AT&T no longer offered unlimited (which I bought) and I had to switch to T Mobile. It took two weeks to get the new SIM card, which means 2 weeks of no service. I get the SIM card and it works for one day and it stops. So they tell me I have to open a ticket, I do so and a week straight off no service and no response to my ticket and can't get anyone to do anything about this. Now I haven't had service for a month and no one will get back to me about a refund. THEY ARE THIEVES!

Good service I only have good things to say about these guys, Town Broadband has been the best hotspot service we’ve had in years, we tried Cricket, Verizon and satellite too but they all had problems, but Town Broadband has been great from day one speed, customer service and price wise (very affordable). I really recommend it to anyone specially in rural South Carolina. Bless your heart guys all your help… thank you so much!

Paying for service you don't have I will start by saying our original experience of the provided service was good for being in a rural area. But then my device was stolen I called in and was told i could suspend my service and get a new device. I wanted to talk to my husband who travels before getting another device. I reached out to them they close early and we have been playing phone tag back and forth. They have since charged me for two months of service that i have not had service. For a suspended account. This was never told to me when I spoke to the customer service personnel. Upon calling today the customer service rep was very rude and argumentative with me. So although I originally liked the service i had and it was a good service I will not use a company who does not protect their customers from poor customer service or who would charge full price for a suspended account. There are other products that are just as good and who provide excellent customer service.

No replies from billing department Town Broadband uses cell towers to provide customers with discounted internet service. AT&T one of their cell providers changed their policy on 23 Feb and no longer sells them unlimited plans. All of this is unfortunate for us as customers but understand. Town Broadband informed me of this through an email and gave 3 option. Option 1 switch to Tmobile which does not work in my area if it did I would of called TMobile for service. Option 2 pay a lot more for not unlimited AT&T service. or Option 3 cancel, I choose option 3 as I want to continue to have unlimited coverage. It has been 3 weeks and they have not returned any calls for get me a refund as I paid the yearly rate. Everything is through a ticket that never gets answered because the person answering the tickets can only forward the tickets.