Horrible Horrible. Tried to cancel and got a Indian woman on the phone trying to tell me a new modem. Told her I would like to cancel, she can't do that and hung up on me. Still waiting to cancel.....yea...dont sign up with this mess.

Do not do business with Town Broadband Our experience with Town Broadband was horrible. They discontinued the ATT plan we had and only offered one at a much higher price. We canceled our service 10 days before our next month to month billing cycle, but they still charged our credit card. We then changed our account back directly with ATT after having to install another SIM card ATT provided. Then one month later ATT suspended our service and blacklisted our hotspot that we originally purchased from ATT saying that the data Towns provided was in violation of their use agreement. Do not use this company. They appear to be buying data from ATT and violating ATT’s service agreement when they sell it to their customers. You will end up paying the price for their dishonesty.

Service is Great Customer service was great. John called me back when the call was disconnected. While the internet service is sparse in my geographic area, the flexibility of Town Broadband allowed me to customize my own solution. Being somewhat knowledgeable, I am grateful for the various options they offer. The BYOD option was especially attractive to me. I have had the service for several days now, and while the normal flux in speeds is present, I have been seeing 5 to 10 Mbps increase over the previous provider. This is without an external antenna. My location has a lot of trees and in a very rural area in Northern Michigan. The current average speed is 17Mbps. With an external antenna I am looking forward to +25 Mbps.

THIEVES and they will take your money too! They theif had good service for one year but as of March 15th 2024 nothing is reliable. I paid for a year up front, like I did the year before, and within the first month of year 2 nothing works. They said AT&T no longer offered unlimited (which I bought) and I had to switch to T Mobile. It took two weeks to get the new SIM card, which means 2 weeks of no service. I get the SIM card and it works for one day and it stops. So they tell me I have to open a ticket, I do so and a week straight off no service and no response to my ticket and can't get anyone to do anything about this. Now I haven't had service for a month and no one will get back to me about a refund. THEY ARE THIEVES!

Trust Pilot Trust Pilot, I am not sure how to contact anyone there. TownBroadband continues to make up lies and never offers any type of proof. Now they are saying I sold data, a bald face lie, without offering a shred of evidence. I tried to mediate or at least talk to TownBroadband, they refused. Any other provider would have contacted me and we could have maybe found if there was a problem. Not them though, they saw a chance to make a quick buck and jumped on it. They have always said they notifed me "repeatly". No they did not. The first indication of a problem was an email from customer service, who said he was doing as he was told, he was a flunky, according to "Oliver". Then they tried to put the blame on AT&T. I don't know, AT&T will only talk to you if you have an real AT&T account, my account was through Townbroadband, just used AT&T data as reseller. I cannot see how they think 800 GBs/month is that much data. They think 400 GBs/month is all people need, they are seriously behind in data consumption. I have a 750 GBs/ month now. I only used about 500 GBs/data, did not make any changes. I think something is fishly with my data, but it is looking more and more likely to me that the fishy scent is coming from Townbroadband. I hope Trust Pilot can ask them to prove their statements. They expected me to be able to back up what I have said.