FRAUD THROUGH ATT FIRST NET So I figured out a lot in the last 24 hours. They are offering unlimited internet by pretending to be with a first responder group then getting lines under the FIRST NET program which is highly fraudulent. I found this out and found out that the device I bought free and clear was reported as stolen . Everyone needs to call first net at (800) 574-7000 to let them know what they’re doing. Also call att with your imei bc I can almost guarantee they marked your devices the same to prevent usage and f*** people over more.

No replies from billing department Town Broadband uses cell towers to provide customers with discounted internet service. AT&T one of their cell providers changed their policy on 23 Feb and no longer sells them unlimited plans. All of this is unfortunate for us as customers but understand. Town Broadband informed me of this through an email and gave 3 option. Option 1 switch to Tmobile which does not work in my area if it did I would of called TMobile for service. Option 2 pay a lot more for not unlimited AT&T service. or Option 3 cancel, I choose option 3 as I want to continue to have unlimited coverage. It has been 3 weeks and they have not returned any calls for get me a refund as I paid the yearly rate. Everything is through a ticket that never gets answered because the person answering the tickets can only forward the tickets.

Service is Great Customer service was great. John called me back when the call was disconnected. While the internet service is sparse in my geographic area, the flexibility of Town Broadband allowed me to customize my own solution. Being somewhat knowledgeable, I am grateful for the various options they offer. The BYOD option was especially attractive to me. I have had the service for several days now, and while the normal flux in speeds is present, I have been seeing 5 to 10 Mbps increase over the previous provider. This is without an external antenna. My location has a lot of trees and in a very rural area in Northern Michigan. The current average speed is 17Mbps. With an external antenna I am looking forward to +25 Mbps.

Was emailed about my service being cut… Was emailed about my service being cut off due to att cancelation. Same 3 options others have mentioned and decided to transfer my service to a new device to keep internet. It's been over a week now and I'm still waiting for my sim card for the new device I wanted to transfer over to only for townbroadband to tell me multiple times that my new device doesn't work. They also tell me that they do orders and processing in a queue format which is not true. My sister placed an order for a new device with them 2 days after me contacting them to transfer service. She's already got a confirmation tracking number with usps and my order is still on processing. Customer service and the processing team like to lie to their customers.

Horrible Horrible. Tried to cancel and got a Indian woman on the phone trying to tell me a new modem. Told her I would like to cancel, she can't do that and hung up on me. Still waiting to cancel.....yea...dont sign up with this mess.