Company support staff responsive, knowledgable but difficult to contact As of now I have been unable to verify the functioning of the eSIM I purchased from MobilityPass (Global Roaming) due to a phone limitation unrelated to the work of MobilityPass. (US phone I'm trying to use in Europe.) I originally was suspicious of the offer. As of the writing of this review, the company Contact > General Inquiries section says it has a contact info but none is provided. Moreover, the login info I provided upon generating an order a few days was, as far as I could tell, incomplete. When I created a username and password, the combination was shown as my login information, but that login didn't work. I only learned the actual login (for which "@globalroaming.com" is appended to the username I gave), after 8 hours when the payment was processed. Fortunately, once that occurred and I could log in, I was able to contact their support staff, who were both responsive and attentive (not simply generating boilerplate). If I can get this card working, I will be able to update the post further.

Mobilitypass was a ripoff I signed up with MobilityPass to give me mobile broadband while travelling in Europe. While on vacation I managed to make only two connections to the Internet using MobilityPass, afterwards all connection requests via Mobilitypass were refused or were unavailable. A month later while checking my bank account statement I found that MobilityPass had withdrawn $426 from my account. I contacted MobilityPass for an explanation and they replied that this charge was for the 43 minutes of Internet connection that I, in total, used. They charged me $10 per minute for Internet use! I had used this time only to read my emails and hadn't downloaded any other files. Many complaints have appeared on the Internet about excessive charges and poor Internet connectivity from MobilityPass. Also be aware that the deposit that customers are forced to make will be lost. MobilityPass will keep your deposit, and they also require your credit card details and can and do take money from your bank account whenever they wish. You can get far cheaper Internet and better quality connections from any other provider. Far better to buy a local SIM card for your smart phone or take advantage of Skype's low cost services, Skype Wifi for example.

Refund I joined Mobility to use their SIM card. I paid for everything, but did not have a good feeling about it. I searched the internet and found negative reviews. I immediately wrote to Mobility requesting a full refund. I was informed that it takes 30 days to receive a refund. Well over 30 days has gone by and I have yet to hear anything. Luckily, I placed the charge on my credit card and it is being disputed. I do not recommend this company for the way they deal with their customers. Empty promises.

Product does not work and company does not respond I purchased an International Prepaid Data Sim card. I am not able to get a connection. Initially I got a response from their support department claiming I was at fault and not setting up the card correctly. They then proceeded to ignore me other than sending me automated failed connection emails. I have asked for a refund and raised a dispute with Paypal but they are refusing the refund. I am clearly not the only person who has been conned by this company

i was scammed i was scammed and ive waited two hours for something that was advertised to be less than 10 minutes i want my moneyu back and ill be reporting your company to the proper channels