useful and good roaming -

Customer service is almost non existant Initially it took 2 days before receiving an account instead of the promised 20 minutes.Then we received an e-sim that we never got to work(tried on 2 devices). No customer service replies, then requested money back wihin the 14 days( money back guarantee) : no reply again. We suspect it is fraudulous because of above. Still hope they are reasonable and will return our money as they so-far did not do what was promised.. It seems to have a reason that banktransfers are required for payment instead of more protected creditcard transfers.

excellent service excellent service, highly recommended

Does not work as promised Does not work as promised I bought this primarily for data, while on business trips in South America. I have attempted to use Mobility Pass eSim and it is filled with conflicting and confusing information about how to set it up. The website is difficult to navigate and contains conflicting information. Then when I finally managed to get it to work (despite the help desk not actually responding on how to set it up), it only worked slowly on 3G when it is supposed to use 4G. 4G is definitely available in the area. Then after working slowly for 1 day, it now does not have any connection (data or voice), again the help desk does not respond. I will be reverting to my previous data eSim provider (Gigsky) because I know they will provide what they promise. Worse than useless.

no response from support 2 weeks requesting refund and no answer. after purchasing eSIM I discovered that they assign a UK number and not US number, I requested a refund and they told me that they will assign a US number and this will take a few days, I have waited for 2 weeks and nothing happened, I've sent another email requesting refund as they haven't made the changes and no response.