Signed up to demo Serato Sample 2.0, Signed up to demo Serato Sample 2.0, Was really happy with the results so at €149 I wanted to do the subscription for a month (€12.99) until I could justify the full license. Signed up and immediatly had a Login error. Error 1009 (which isnt on their list of Error codes) So I began the usual troubleshoot for this kind of online verification. Tried absolutly everything their website had to offer as far as Troubleshoting and more. I raised a ticket 3weeks ago and Ive paid for nothing. Their Support model is to literally redirect me to the troubleshooting pages which I explained I had tried numerous times. They have me goinhg in circles, with a 48hr turnaround I contacted them via other platforms (IG) and the same deal. Absolutly awful support. Ive been an Audio engineer for 20+ years and can honestly say Ive never come a company as bad at communication as this. Avoid at all costs, they just want your money and do not care. Ive been gaslit by them for 3 weeks now and Im ready to give up. They say its my internet, but Im communicating to them on that very same internet pulling good speedS. AWFUL JUST AWFUL

I've asked them a question a week ago I've asked them a question a week ago, they answered the wrong thing quickly. And now they're just not answering as it seems a little hard for them. At least just say something.

Very helpful customer service and after… Very helpful customer service and after I purchased the wrong product they refunded quickly. Product is easy to use

So far, Serato is a fluke! I have had Serato for a couple of years. I lost money on gigs due to Serato malfunctioning, stumbling and stuttering on me! I have e-mailed Serato to fix this problem for good and got no answers! I have given Serato an ultimatum to fix their hiccups once and for all or I will report them as disreputable!

Horrible response time and communication The customer service provided falls short of expectations, with delayed email responses and incomplete issue resolution. The support team cites a high volume of inquiries as a reason for the delays. While the software is commendable, the unreliable service lacks personalized assistance and human interaction for effective issue resolution.