Very helpful customer service and after… Very helpful customer service and after I purchased the wrong product they refunded quickly. Product is easy to use

Signed up to demo Serato Sample 2.0, Signed up to demo Serato Sample 2.0, Was really happy with the results so at €149 I wanted to do the subscription for a month (€12.99) until I could justify the full license. Signed up and immediatly had a Login error. Error 1009 (which isnt on their list of Error codes) So I began the usual troubleshoot for this kind of online verification. Tried absolutly everything their website had to offer as far as Troubleshoting and more. I raised a ticket 3weeks ago and Ive paid for nothing. Their Support model is to literally redirect me to the troubleshooting pages which I explained I had tried numerous times. They have me goinhg in circles, with a 48hr turnaround I contacted them via other platforms (IG) and the same deal. Absolutly awful support. Ive been an Audio engineer for 20+ years and can honestly say Ive never come a company as bad at communication as this. Avoid at all costs, they just want your money and do not care. Ive been gaslit by them for 3 weeks now and Im ready to give up. They say its my internet, but Im communicating to them on that very same internet pulling good speedS. AWFUL JUST AWFUL

unfortunately I have to review the… unfortunately I have to review the company negatively. the software is alright but entirely unusable: tried out the serato studio recently, demo lapsed so I decided to subscribe in order to work on my tracks further. only the software cannot be started anymore. my account is shown as having active subscription, but the software doesnt get it and still thinks the license isnt valid. then I tried subscribing to serato sample. same issue. they draw the funds but the license is not working. the hope was support will get me up and running, since the issue seems to be widespread. the replies are really slow, which can be excused by the different timezones (they also mention being inundated with support requests). however its been 4 days now since I sent them everything they needed. 0 reply. nothing. the problem is definitely not an uncommon one. not sure why they dont update the faq with the licensing solution. I liked the software itself, although did find some bugs, was planning to use it. not sure anymore - never had a unusable subscription software, just bizarre.

SO BUGGY!! Never in my life have I encountered something with so many technical issues and random bugs that constantly require trouble shooting. Very hard to find the answers online as each bug is just so random. Customer support are not helpful at all. Take 5 days to respond to each email with no advice offered each time. When it works it ie great dont get me wrong, but it is so so unreliable.