Terrible products and customer service even worse I bought Serato sample. I was hyped about it. But this plugin asks for online verification every time i open a new project or re-opens a project. I spend now 5 minutes per day verifying Serato plugins... it's sooo crazy poor for a plugin in 2024. If all my plugins were like this i would spend 1 hour per day verifying stuff. I thought this would have to be a bug, so i wrote customer service. They said "it asks for verification sometimes"?? which is quite unclear and also untrue. And now i'm in an 8 week deep customer service correspondance, where i once a week get referred back to some FAQ answer from someone who hasn't read our whole thread. My guess is that this will continue forever, once a week another useless reply, that dosen't even answer the questions in most recent mail to them. This plugin was not cheap, so this is sooo poor service. GET PROFESSIONAL SERATO

Horrible response time and communication The customer service provided falls short of expectations, with delayed email responses and incomplete issue resolution. The support team cites a high volume of inquiries as a reason for the delays. While the software is commendable, the unreliable service lacks personalized assistance and human interaction for effective issue resolution.

Misleading and false advertising Misleading and false advertising. Bought Serato Sample and it offered a 30% discount off first purchase from LoopMasters. LoopMasters states they are no longer part of this promotion. Serato Sample's response "oops we thought they were still working with us". It doesn't seem like a big deal but it is when you consider this software is STRICTLY for LOOPS!

Signed up to demo Serato Sample 2.0, Signed up to demo Serato Sample 2.0, Was really happy with the results so at €149 I wanted to do the subscription for a month (€12.99) until I could justify the full license. Signed up and immediatly had a Login error. Error 1009 (which isnt on their list of Error codes) So I began the usual troubleshoot for this kind of online verification. Tried absolutly everything their website had to offer as far as Troubleshoting and more. I raised a ticket 3weeks ago and Ive paid for nothing. Their Support model is to literally redirect me to the troubleshooting pages which I explained I had tried numerous times. They have me goinhg in circles, with a 48hr turnaround I contacted them via other platforms (IG) and the same deal. Absolutly awful support. Ive been an Audio engineer for 20+ years and can honestly say Ive never come a company as bad at communication as this. Avoid at all costs, they just want your money and do not care. Ive been gaslit by them for 3 weeks now and Im ready to give up. They say its my internet, but Im communicating to them on that very same internet pulling good speedS. AWFUL JUST AWFUL

Very helpful customer service and after… Very helpful customer service and after I purchased the wrong product they refunded quickly. Product is easy to use