I've asked them a question a week ago I've asked them a question a week ago, they answered the wrong thing quickly. And now they're just not answering as it seems a little hard for them. At least just say something.

Terrible products and customer service even worse I bought Serato sample. I was hyped about it. But this plugin asks for online verification every time i open a new project or re-opens a project. I spend now 5 minutes per day verifying Serato plugins... it's sooo crazy poor for a plugin in 2024. If all my plugins were like this i would spend 1 hour per day verifying stuff. I thought this would have to be a bug, so i wrote customer service. They said "it asks for verification sometimes"?? which is quite unclear and also untrue. And now i'm in an 8 week deep customer service correspondance, where i once a week get referred back to some FAQ answer from someone who hasn't read our whole thread. My guess is that this will continue forever, once a week another useless reply, that dosen't even answer the questions in most recent mail to them. This plugin was not cheap, so this is sooo poor service. GET PROFESSIONAL SERATO

unfortunately I have to review the… unfortunately I have to review the company negatively. the software is alright but entirely unusable: tried out the serato studio recently, demo lapsed so I decided to subscribe in order to work on my tracks further. only the software cannot be started anymore. my account is shown as having active subscription, but the software doesnt get it and still thinks the license isnt valid. then I tried subscribing to serato sample. same issue. they draw the funds but the license is not working. the hope was support will get me up and running, since the issue seems to be widespread. the replies are really slow, which can be excused by the different timezones (they also mention being inundated with support requests). however its been 4 days now since I sent them everything they needed. 0 reply. nothing. the problem is definitely not an uncommon one. not sure why they dont update the faq with the licensing solution. I liked the software itself, although did find some bugs, was planning to use it. not sure anymore - never had a unusable subscription software, just bizarre.

Very helpful customer service and after… Very helpful customer service and after I purchased the wrong product they refunded quickly. Product is easy to use

I recently tried out Serato DJ and… I recently tried out Serato DJ and overall, I was impressed with the software. The interface was easy to navigate and the ability to control multiple decks and use different effects made mixing tracks a lot of fun. However, I did encounter a small issue with the software crashing a few times, which was a bit frustrating. But, the customer support team was able to help me resolve the issue quickly and efficiently. Despite the small hiccup, I still highly recommend Serato DJ to anyone looking for a powerful and intuitive DJ software. The software's features and flexibility make it a great choice for both beginners and professionals alike.