SO BUGGY!! Never in my life have I encountered something with so many technical issues and random bugs that constantly require trouble shooting. Very hard to find the answers online as each bug is just so random. Customer support are not helpful at all. Take 5 days to respond to each email with no advice offered each time. When it works it ie great dont get me wrong, but it is so so unreliable.

I've asked them a question a week ago I've asked them a question a week ago, they answered the wrong thing quickly. And now they're just not answering as it seems a little hard for them. At least just say something.

Signed up to demo Serato Sample 2.0, Signed up to demo Serato Sample 2.0, Was really happy with the results so at €149 I wanted to do the subscription for a month (€12.99) until I could justify the full license. Signed up and immediatly had a Login error. Error 1009 (which isnt on their list of Error codes) So I began the usual troubleshoot for this kind of online verification. Tried absolutly everything their website had to offer as far as Troubleshoting and more. I raised a ticket 3weeks ago and Ive paid for nothing. Their Support model is to literally redirect me to the troubleshooting pages which I explained I had tried numerous times. They have me goinhg in circles, with a 48hr turnaround I contacted them via other platforms (IG) and the same deal. Absolutly awful support. Ive been an Audio engineer for 20+ years and can honestly say Ive never come a company as bad at communication as this. Avoid at all costs, they just want your money and do not care. Ive been gaslit by them for 3 weeks now and Im ready to give up. They say its my internet, but Im communicating to them on that very same internet pulling good speedS. AWFUL JUST AWFUL

Horrible response time and communication The customer service provided falls short of expectations, with delayed email responses and incomplete issue resolution. The support team cites a high volume of inquiries as a reason for the delays. While the software is commendable, the unreliable service lacks personalized assistance and human interaction for effective issue resolution.

Serato Studio is perfect BUT! Serato Studio is perfect for beginners, and those that just want a user friendly DAW, but I would would make a few changes that I’m sure would help. Suggestions: Strum Effect on first count/Automation duplicating/Trimming scenes in song view.✅ XPand!2 and Gross Beats plugin(s) can’t be used in serato studio. Also, there is no way to copy automation from one page of Scene 1 to every other page within Scene 1.🎬 Let me explain why my hands are exhausted. I wanted the 1st and 3rd beat/chord of every page in Scene 1 at -16.6db. I prefer your 📊bar graph option rather than your 📈line graph option when automating, but I still had to do each page by hand.✍🏾 That means with 8 pages in Scene 1, I had to make a total of 64 adjustments, since each page is in 1/16’s. Basically, implementing my own version of sidechain.⛓️ Finally, a way to add a grace note (Strum Effect) before the first beat of piano when playing a chord would be nice. This would allow my piano to roll into the very first chord. I thought about shortening scene 1 to 2 bars, but then all other scenes would be 2 bars. Also, there is no way to trim the scene in song view, so I couldn’t do that as an alternative either.📝