Terrible products and customer service even worse I bought Serato sample. I was hyped about it. But this plugin asks for online verification every time i open a new project or re-opens a project. I spend now 5 minutes per day verifying Serato plugins... it's sooo crazy poor for a plugin in 2024. If all my plugins were like this i would spend 1 hour per day verifying stuff. I thought this would have to be a bug, so i wrote customer service. They said "it asks for verification sometimes"?? which is quite unclear and also untrue. And now i'm in an 8 week deep customer service correspondance, where i once a week get referred back to some FAQ answer from someone who hasn't read our whole thread. My guess is that this will continue forever, once a week another useless reply, that dosen't even answer the questions in most recent mail to them. This plugin was not cheap, so this is sooo poor service. GET PROFESSIONAL SERATO

Serato dj pro DJ Pioneer DJ, So what's going on with all the updates ridiculous? I was doing a venue tonight. And now I can't even get paid. How to call somebody else to come in Serrato? DJ pro what the hell's going on with their updates? Now my computer and everything aint working, right. I give it a one star. If it was my. Opportunity, I'll give it a 0. I'm pissed off. Selling all my equipment. Everything that I purchased from Pioneer to Serato. Kiss my ass Date of experience: March 15, 2024

Good software however, minor bugs I have been using Serato for over 2 years now and the software is great! The only thing is that the MIDI has a bug. So if you want to change the pitch/speed range on the fader it will change the range, so when I am adjusting the pitch/speed it keeps changing from +-8% to +-16% then to +- 50% so I have to go though the settings to stop this from happening and have a +-16% range. Overall I would recommend Serato.

Horrible response time and communication The customer service provided falls short of expectations, with delayed email responses and incomplete issue resolution. The support team cites a high volume of inquiries as a reason for the delays. While the software is commendable, the unreliable service lacks personalized assistance and human interaction for effective issue resolution.

SO BUGGY!! Never in my life have I encountered something with so many technical issues and random bugs that constantly require trouble shooting. Very hard to find the answers online as each bug is just so random. Customer support are not helpful at all. Take 5 days to respond to each email with no advice offered each time. When it works it ie great dont get me wrong, but it is so so unreliable.