So far, Serato is a fluke! I have had Serato for a couple of years. I lost money on gigs due to Serato malfunctioning, stumbling and stuttering on me! I have e-mailed Serato to fix this problem for good and got no answers! I have given Serato an ultimatum to fix their hiccups once and for all or I will report them as disreputable!

Very helpful customer service and after… Very helpful customer service and after I purchased the wrong product they refunded quickly. Product is easy to use

SO BUGGY!! Never in my life have I encountered something with so many technical issues and random bugs that constantly require trouble shooting. Very hard to find the answers online as each bug is just so random. Customer support are not helpful at all. Take 5 days to respond to each email with no advice offered each time. When it works it ie great dont get me wrong, but it is so so unreliable.

Serato dj pro DJ Pioneer DJ, So what's going on with all the updates ridiculous? I was doing a venue tonight. And now I can't even get paid. How to call somebody else to come in Serrato? DJ pro what the hell's going on with their updates? Now my computer and everything aint working, right. I give it a one star. If it was my. Opportunity, I'll give it a 0. I'm pissed off. Selling all my equipment. Everything that I purchased from Pioneer to Serato. Kiss my ass Date of experience: March 15, 2024

Horrible response time and communication The customer service provided falls short of expectations, with delayed email responses and incomplete issue resolution. The support team cites a high volume of inquiries as a reason for the delays. While the software is commendable, the unreliable service lacks personalized assistance and human interaction for effective issue resolution.