Useless software Useless software - offers a call back functionality but the field the client can use to enter his phone number is in lots of countries to short. Client will not get an error message but connection fails. - customer service is promising a lot but never finally solving any problem or even replying to tickets. It is a black box. - chats should be delivered by email as important informations about the chat (like the URL the client visited or the source of the client) is not included in the chat archive. In 40% of the cases the emails are not sent by the Jivochat system. - If one is signed in on two devices, like desktop and mobile, and you sign out the status is changing on both devices, showing you are offline. As it should be. But still clients see you online and message are delivered. Status is automatically switchin back to online. - If you are signed in on a mobile device and one tries to accept an incoming chat, it often takes 2-3 minutes until one can answer the clients request. With this time delay a client is often gone from the chat. UPDATE after customer service reply: nothing changed, I was not contacted by customer service as mentioned below and the problems still exists the same way. Have not changed my mind at all

Poor Partner Support or Fraud? Poor Partner Support or Fraud? Warning - Jivochat does not pay affiliate partner! If you want to earn some affiliate with jivochat, try to find some other partner for it. I tried to get any information about my withdraw request with any result!

Fraud alert! Bitcoin Whatever you do, there is a scam with a so called trading company called Century BTC Option. Do not buy anything they will take your money and want more and more. They use fraudulent phone numbers and address. FRANGEL is there only jivochat customer service agent. She will con you out of a lot of money and you will never see it again. This is a fraudulent website. They should be reported. to

#1Read me - Important #1 - Jivo Chat Phone does not have Voicemail #2 - The business email is not email (you have to forward your email to Jivo Chat and email customers back from a different email). #3 if agents do not close the chat all communication (text, calls and emails) will come to that agent even if they are texting/calling a different number. #4 Jivo Chat will not refund any money (I paid for 1 year for 5 agents after looking at all of the Jivo Chat Features that are not actually there, used it for 14 days and no refund for any portion of the money paid). This may be good for Webchat (I did not try the Webchat) but is not good for a business communication solution.

Excellent features with a very tiny… Excellent features with a very tiny price. Only one buggy features so far and it's not much. Frankly bravo. Regarding the support, on my case it was excellent. Keep the hard work team Jivo !