SD
GBLIARS! This company is full of fraudulent, liars. We had a company call with an Outbound Engine representative, who pitched detailed information on their product, and also stated with a 30 day notice, the subscription could be cancelled (month to month basis, what's there to lose?) This interested our team, and we scheduled a follow up call with them. The same exact details were shared in this call as well, so we decided to try the service out, feeling confident we could cancel. We are now attempting to cancel the service (going on 1 month of trying to do so), and they are making it impossible. #1- our account representative is never available to speak to. #2. When we finally got ahold of the "success team" (MACKENZIE-SOLUTIONS SPECIALIST) she was extremely rude and lied repeatedly about their product, services, etc. #3. We requested to speak to a manager (Mackenzie told us "tough luck, you get to talk to me", and then finally coordinated a call with her manager after our countless requests to hear the recorded phone calls of our initial meetings with Outbound. The "manager" ALEXIS said she didn't care what we were requesting, we signed a contract and she didn't have time to sit and listen to our complaints and play us the calls. AND per compliance, it would be illegal for her to play us the calls in the first place...really? We can't hear a call that our company coordinated?? Lies. If you want to receive zero value, deal with unorganized liars, and pay undeserving Outbound Engine employee's bills-this is the service for you. Otherwise...RUN AWAY.
Forest Knott
GBDO NOT DO BUSINESS WITH THIS COMPANY Runaway! DO NOT DO BUSINESS WITH THIS COMPANY! This company is nothing but scammers. Service is horrible and they refuse to allow you to cancel after they get your credit card. I've been calling and emailing daily for weeks and every single time I call including when I had my credit card company call they say I have to speak to a solutions specialist and they are never available and they promise a call back that day. Read the reviews. This is what they do to EVERYONE that tries to cancel. They are a horrible company with zero ethics.
Albert Smith
GBI signed up for the new letter and… I signed up for the new letter and social media posting. When I saw the SM posting was full of links to other affiliate marketing sites I ask to cancel. They did downgrade my plan to newsletters and the landing page. The newsletters are nice and for 12 months they were clean. I ask to cancel and they cut the price in half so I stayed. Now they have started to place the marketing links into the newsletter and tell me it is to site what they are writing about. First of all that is not proper siting. I canceled as I am not under contract. Also my mail out has dropped more than 40 pieces in just a few months.
Victoria B
GBTotal scammers. Beware!!! I signed up for their social media marketing package for my business & was very excited about it. It is very expensive considering the size of my business & marketing budget, but I decided to go for it. They set up my social media like they said they would, but didn't put out content relevant to my niche. After 4 months, a few thousand $$$ & not one single lead my ROI was <0, so I called to cancel the service. I got the run around. A guy named David seems to run the show & refused to cancel the service & tried to hang the contract I signed over my head. I blocked them from charging my card, but they have bugged me for payment & persisted in contacting my clients by sending them messages on my behalf that I don't endorse. I'm not sure what their game is in continuing to provide services despite repeated calls & emails to them to stop. They are super unprofessional & I may have to take legal action against them. BEWARE!!!!! DON'T LET THEM HAVE YOUR CLIENT'S CONTACT INFORMATION!
Annalee Joanne Huber
GBFRAUD! FRAUD!! Do NOT I repeat DO NOT use this company!!! They lie about services and do not provide them at all! They charge and do not provide service!! If you try to cancel they won't let you talk to the cancellation person, bait and switch!! BEWARE!! We are not the only ones, so many complaints about this company, how are they still in business?! We were so sure when we got drawn in and thought it looked good but now they won't cancel and are stealing funds from us without permission and without providing the service promised!!