Great Product. Bad customer service experience. Great product however the customer service experience was pretty avg. K.B.'s review here was also accurate. You get charged after cancelling (The cancelling system was malfunctioning) and I like to use it monthly at a time at various times of the year. They put a block on my credit card because they said I was abusing the refund system when their monthly cancellation system was not working. Very frustrating experience. I'm a loyal paying customer but that's how they treated me...

Bought subscription, never gained access!!!! Bought subscription, NEVER GAINED ACCESS. I WANT MY MONEY BACK. The website itself is horribly chaotic, I'm a marketer and I'm using lots of apps and different tools for my job but Midjourney is by far the worst I have ever seen. The experience was horrible, I wasted my money and hours of my time today thinking I'm doing something wrong, but no! Many other people here have exactly the same problem. Beware of using this service.

I got a confirmation email for my refund! I rated Midjourney 1 star on 26th July and sent the billing support team an email in which I mentioned "Trustpilot" as they suggested. A few hours later, they confirmed that my refund had been processed. I know that many users are struggling with the billing system of Midjourney. Honestly, I hope you guys can get the refund that you are expecting. Midjourney is still growing, therefore, please be patient and remind them regularly if needed when you haven't got any answer.

Worst "customer service" I've ever… Worst "customer service" I've ever experienced. Been a paid member since the beginning of 2023, and randomly received a notification the other day that my account was banned. No warning, no explanation. I was completely blocked from discord so I couldn't ask support for help. Tried emailing billing but they were useless. Posted a question on reddit and it was deleted. I'm paid through July and apparently they think they'll just steal the rest of my subscription? What a joke.

Disappointing Experience with Midjourney: A Chaotic Subscription Journey" I subscribed to a plan with Midjourney through Distord. I was never able to use it, despite being an experienced user of many services. This one really threw me off. Its introduction and usage are simply chaotic or too unique. Additionally, there were issues with the subscription, and nothing went as expected. It was difficult to reach out to them, and when I finally did, instead of understanding that I was seeking help, they thought I wanted to cancel, adding another mistake to the list. I paid $20 for trouble, but I'm relieved to no longer be a part of it. It's a shame, as it seemed so fantastic.