Website crashed after I (a resident)… Website crashed after I (a resident) submitted a payment. Page went blank and the only option was to refresh. I refreshed the page but it did not load the "payment was submitted" page. I checked my account, there was no charge. I needed to make that payment that day, so since it did not produce the payment submitted page due to the website crashing, & nothing was taken from my payment source, I returned back to the website, re entered my account information again, hit submit, & then "payment was submitted" page came up. Now almost 10 days later, I am being charged an NSF fee for a reason no one can explain. Even if the payment did charge my account twice THERE IS MONEY IN THE ACCOUNT TO COVER BOTH PAYMENTS! I am now being threatened to be evicted over something that is not my fault, that is not making sense, & I do not know where to begin to get this resolved!

Poor implementation and training we are… Poor implementation and training we are spending more people in more time trying to get the system used and we ever have in the 20 years doing this job. Is very poor training unable to use everything. 7 months later.

Trust in Transparency, Not in Rent Manger!! Rentmanager app will fee the tenants without knowledge!!! All County Suncoast says your app is the problem and has charged me a late fee 2 days before the 1st of the month and they can not fix it.

Anyone having issues with Rent Manager… Anyone having issues with Rent Manager today (3/4). Can't log in, can't get through at all to customer service and their website is down. This is very troubling.

Repeated problem Nothing but a huge headache in the mere few months that I've dealt with this company. Since I've had a card compromised I've tried to log on multiple time to find out why. It stated my account was not active! I finally reached someone via phone who passed blame to my management company. I called them and everything look sufficient on their end. I called rent manager again same run around. At this point I was very frustrated but the previous man I spoke with had supposedly solved the problems. 1) He sent me a link to change my password Which allowed me access to my account. From day one I enrolled in automatic payments to be withdrawn on the third of every month. (That's when I receive my SS check.) Next I transferred bank accounts and again couldn't access my rent manager account! Had to call again but these people say it all my apartment management fault) responsibility. I complained like a disgruntled child and was finally called back by what seemed to be a very helpful man. We switched bank accounts on the second and I continued to have the $ withdrawn on the third of every month. Low and behold rent manager took it upon themselves to attempt to get the money from my old bank on the first!?!? I would have canceled that account but was instructed by SSI to not do so until my funds reached my current bank. End result being a overdraft fee and rent manager still has not paid my rent so my landlord added a late fee. I am not liable/responsible for any of this. Very displeased. Have had issues since day one. For something that should be easy and convenient turn out to be nothing but stress!!!!! Going to stick with checks!!!