Joined Tesco mobile in November 2023 Joined Tesco mobile in November 2023, it has delivered exactly what was promised at the price it promised. No sneaky extras.

Top Up rip off. Tesco mobile offer a 15euro top up for 5 euro in clubcard vouchers. They promise to give back the change to your clubcard account, eg a 6 euro voucher used to buy a top up should result in 1 euro change. They are keeping the change instead of returning it to the customer. Three phone calls to their help line has failed to fix this. They told me in was an IT problem and would take a number of days to fix and that they would call me back. They gave me a reference number for the case and put my name on the clubcard account so that I would not have to call my wife to the phone for permission for them to discuss it with me. They never called me back. Months later I phoned them. They knew nothing about it. It was as though the earlier conversation had never occurred. Tesco haven't a shred of integrity.

DO NOT DO IT DO NOT DO IT I ordered a prepaid SIM card for 10 EURO. And then the problems began. The card didn't arrive. Customer service via email couldn't help, the chat didn't work. After a very long phone call I was told they couldn't just send a new card. After further discussions they were ready to send one. It arrived at some point, but couldn't be activated. More emails and then conversations with support. Nobody was able to activate this card. So I canceled the order. Shortly afterwards 15 euros were debited. For a 10 euro prepay plan. And then another 10 euros. The support only gives excuses, I feel really ripped off. Never again with this company!

Avoid the 14 day return scam Got a 35 quid plan and was told you can return the phone within 14 days if you change your mind.I changed my mind and returned the phone however they wouldn't except it back as the phone has a small mark on it and a part of the SIM insert had something wrong with it so was told I had to keep the phone because of this .What do you expect after 14 days you'd be no excepting it back for finger prints on the screen next ! Wasn't told about this when I got the phone very disappointed and wouldn't recommend changing your mind and returning the phone and absolute scam so beware won't be going back to Tesco mobile anytime soon they have the phone and didn't get the cost of the phone back either SHOCKING

Excellent customer service Excellent customer service. I phoned Tesco Mobile regarding an issue I was having with mobile internet. It was very easy to get the call directed to where it needed to go. The person I spoke to (Elliot) gave absolutely perfect instructions re: how to resolve my issue. He was really clear and concise, and really made sure I understood what needed to be done. I followed the steps and everything worked perfectly afterwards. Perfect, efficient service.