Avoid the 14 day return scam Got a 35 quid plan and was told you can return the phone within 14 days if you change your mind.I changed my mind and returned the phone however they wouldn't except it back as the phone has a small mark on it and a part of the SIM insert had something wrong with it so was told I had to keep the phone because of this .What do you expect after 14 days you'd be no excepting it back for finger prints on the screen next ! Wasn't told about this when I got the phone very disappointed and wouldn't recommend changing your mind and returning the phone and absolute scam so beware won't be going back to Tesco mobile anytime soon they have the phone and didn't get the cost of the phone back either SHOCKING

don't use this bunch of useless morons don't use this bunch of useless morons. if you need customer service this lot are just a bunch of robots who are like politicians who only answer questions with more questions. stay clear.

Excellent customer service Excellent customer service. I phoned Tesco Mobile regarding an issue I was having with mobile internet. It was very easy to get the call directed to where it needed to go. The person I spoke to (Elliot) gave absolutely perfect instructions re: how to resolve my issue. He was really clear and concise, and really made sure I understood what needed to be done. I followed the steps and everything worked perfectly afterwards. Perfect, efficient service.

0 Stars for mobile data 0 Stars for mobile data , no connection at all, even in the city . If you top up 20 EUR, doesn't give you anything extra , same as you top up with 15 EUR, only 5 euro extra on your balance, that can easily be used by using some data or doing a phone call. I hope, to switch to Vodafone sooner or later as Tesco is one of the worst providers, when comes to mobile data

PAYG top up Voucher SCAM warning If you have a PAYG top up Voucher the small print on the voucher states " Expires 12 months after purchase date" There is no other mention what to do. Getting a lot of conflicting feedback dialling4455 some saying go back to the store you purchased it from and others state its "NOT REFUNDABLE" I challenged this with TESCO HO "I exchanged a £20 note for that voucher that would have been refunded on day 364 but then on day 366 you keep £20 note and have given nothing back in return. How does that work and why does it need by date. Clearly explain why there is no mention its NOT REFUNDABLE on the voucher as that makes it non valid claim and a scam where I would have told you where to stick that £20 voucher. Lets see how the ombudsman deals with this. Also learnt today if you do not make a call in 3 months all PAYG credit get erased as i spend many months overseas