Avoid the 14 day return scam Got a 35 quid plan and was told you can return the phone within 14 days if you change your mind.I changed my mind and returned the phone however they wouldn't except it back as the phone has a small mark on it and a part of the SIM insert had something wrong with it so was told I had to keep the phone because of this .What do you expect after 14 days you'd be no excepting it back for finger prints on the screen next ! Wasn't told about this when I got the phone very disappointed and wouldn't recommend changing your mind and returning the phone and absolute scam so beware won't be going back to Tesco mobile anytime soon they have the phone and didn't get the cost of the phone back either SHOCKING

Excellent customer service Excellent customer service. I phoned Tesco Mobile regarding an issue I was having with mobile internet. It was very easy to get the call directed to where it needed to go. The person I spoke to (Elliot) gave absolutely perfect instructions re: how to resolve my issue. He was really clear and concise, and really made sure I understood what needed to be done. I followed the steps and everything worked perfectly afterwards. Perfect, efficient service.

Stealing money from customers … Absolutely annoyed with the way things run at tescomobile. Long story short - I was charged 3x€10 for attempted top up that hasn't gone trough as simply I kept missing one digit of the phone number. Despite contacting my bank and sending them a proof of the transactions nothing can be done. I wonder how many people has been robbed like myself ...

Tesco mobile €15 per month Tesco mobile €15 per month, works ok in Ireland but when you travel abroad major problems. In France can't receive calls from French mobiles or landlines but can get calls from Ireland.Hsve read a lot of comments here same advice, try Sim in different phone, turn on off airplane mode , take out sim bla bla bla ... Tesco says they have coverage in 100 countries this is false advertising.I will be moving to another provider asap

DO NOT DO IT DO NOT DO IT I ordered a prepaid SIM card for 10 EURO. And then the problems began. The card didn't arrive. Customer service via email couldn't help, the chat didn't work. After a very long phone call I was told they couldn't just send a new card. After further discussions they were ready to send one. It arrived at some point, but couldn't be activated. More emails and then conversations with support. Nobody was able to activate this card. So I canceled the order. Shortly afterwards 15 euros were debited. For a 10 euro prepay plan. And then another 10 euros. The support only gives excuses, I feel really ripped off. Never again with this company!