Waste What really irritated me was the $40 automatic gratuity, which included a walk to our chairs and two towels. It was just a complete waste of money and I will not be using ResortPass again.

On April 19 On April 19, we arrived at Hilton Fort Lauderdale resort in FL, they upgraded us to a daybed since too much sun on that day, By doing this, the hotel asked us to contact the resortpass to cancel the booking which we did on that morning after the cruise. Since it is the same resort, we have purchased it on-site, the hotel is 100% positive for the resortpass will refund us. We have the resort receipt, but after sending couple emails to customer service. No reply at all! Shame on this company. I am going to fight back to get my refund!

It is very hard to get in contact with… It is very hard to get in contact with customer service. Phone and chat messages are not monitored. I have been trying to connect for two weeks. I sent emails to info@ResortPass as well as concierge@resortpass and pms through Facebook. If you need any assistance or direct interaction with an employee you will not get it with this company.

I would highly recommend using this… I would highly recommend using this service. We had a booking error and they were quick and efficient in helping me fix the error and providing me a refund. We did use a resort in Dominican Republic via ResortPass and it was 10/10. I will definitely use this company again. Would recommend.

Their services are simply magical Their services are simply magical. A carefree immersion in convenience. Professional and service, a wide choice of places to relax - a trip with them becomes a unique adventure. thankful every time for a perfect trip!