E-Books VAT exempt ...but not according to Gumroad Looked at buying an ebook that shouldn't carry VAT on it as the UK treasury made e -books exempt.... Sent an email to customer services asking why this was happening and got one back saying they had to collect it.... which is simply incorrect. FROM HMRC site: Items that are entitled to the VAT zero rate The following electronically supplied products are now eligible for the zero rate of VAT: books booklets brochures pamphlets leaflets newspapers journals and periodicals - including magazines children’s picture and painting books

SCAM & FRAUD! SCAM & FRAUD! This is a scam and not a company. They blocked my creator account (I sell t-shirt art). They stole my entire payout of 450$ claiming there was a chargeback against my online shop. It would make sense if the chargeback is against one or two purchases but not on 25! So obviously this chargeback claim is just lie!) No customer service and nothing! Eventually all I’ve got was a message from some Asian guy saying go F yourself!

Be safe don't use this site - Product bought didn't work as intended. No clear way to refund, no real verification of products in general, definitely a buy at your own risk situation. The whole UX in general on that site is pretty bad. - Along with what another poster here wrote, after purchasing from this site, I got notifications that my card got shut down. There were over 100 attempted fraudulent charges in the space of 1 day and ended up needing a new card, so clearly back end information either isn't protected, is actively used, or vendors are allowed to ship straight up malware. - You can find what you need from other places, don't use this site.

WORST FOR CREATORS It's the absolutely worst platform for creators. I've uploaded my digital products, graphic assets on their platform but nobody can actually buy them. Everytime someone tries to pay, it says there was a problem try later. I've spent a few hours of my life uploading my products on a platform which doesn't work. NEVER AS A CREATOR DO NOT CHOSE GUMROAD. Try payhip, shopify, anything but gumroad.

The most stupid email exchange I ever… The most stupid email exchange I ever had with their support. After being on their platform for a while. Have give some free products away and the moment I made 1 sale they suspended my account without even asking questions or warning. Now they accused me of selling the things I didn't sell and deleted all products and data etc. DO NOT USE THIS PLATFORM AND SAVE SOME NERVES AND TIME!