Gumroad

Valencia Street 225, 94103, San Francisco, United States
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1.60
Based on 20 Reviews

5

15.00%

4

0.00%

3

0.00%

2

0.00%

1

85.00%
About Gumroad

Gumroad is a platform that enables creators to sell products directly to consumers.

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Eva Alvarez
ES

Terrible experience Terrible experience. I bought a expensive template from them to help me finish up a website since I had little time to do so and they even charged me an additional fee for passing Dollars to Euros as I am European. After paying they sent me the lisense of the template I bought without the template or anythine else which is absurd so I wrote to them and they replied saying how I should wait 30 days for the creator of the template I bought to deliver it to me but still after waiting all those days and contacting them back they keep sending me that same email to wait another 30 days. So at this point I am pretty sure those emails are AI programmed. It's been 2 months since I first bought it and still no news and they stopped responding my emails. Please avoid this platform and company at all costs and save up your money!

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Ashley
GB

Hmmm Hmmm. Very frustrating and not on. Had an issue with being charged extra after I had already paid, and an automatic payment being set up without my consent. It happened again immediately after, despite me trying to make sure nothing went wrong this time (I'm looking to buy a set of 8 videos in total). Customer support told me to contact the creator, despite it being a platform issue, but gave me a no-reply email addres. After I raised a dispute in PayPal (ongoing) I was sent an email admonishing me about doing this, saying I'm now banned from using the plarform, and told to cancel the dispute if I want to be unbanned. Still no help with my issues even though I had sent screenshots.

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Louise Green
GB

Suddenly locked out and rate limited for no reason Just signed up for an art lesson membership. I’ve watched 2 videos with no problem and now all of a sudden I have an error message saying I’m temporarily rate limited and I can’t access anything. Will try tomorrow and cancel if it persists. I feel sorry for the creator as the videos and teaching was excellent.

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Tee Gee
GB

Like Being Ignored? This Is the Site for You. Totally and completely unresponsive. I made a purchase on the site and it turned out not to be what I was expecting. I contacted them literally the same day through the website form to let them know there was a problem. The message on submission said they respond within 24 hours. No response. I contacted them a second time. Still waiting for a response. Definitely would not purchase anything here again and recommend that no one else does.

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Tim Clarke
AU

Failed Payment on every device Tried making a payment over several days now, every single time it says "Something went wrong, please try again". Mastercard, VISA & Paypal. Different computers, different devices, different browsers. I'm not sure how a business or businesses can function if their hosts' payment systems don't even work.

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