CEO words CEO words: "SECURITY IS EASY WHEN YOU PUT PEOPLE FIRST We focus on the person behind every secure transaction. Initially, DigiCert was founded out of frustration. Digital security shouldn’t be difficult. It should relieve worry, not cause it. And yet something as simple as buying a certificate was so often a painful, time-consuming and frustrating slog through technical jargon and phone-trees. We knew there had to be a better way. So we built it. And then we kept building, always keeping our focus on how our work could help real people solve real problems." CertiSign, their Brazilian branch, is doing precisely the opposite.

Digicert has gone downhill after getting bought out! jprog was a multi year customer of Digicert. After the hurricane in New Orleans I was having trouble accessing one of our servers and tried to get a re-issue of our cert. The website could not do it and told me to call a number that went to a call center with English issues, which could only forward me to which was what was likely the remnants of their former stellar support team which did not pick up or call me back.

In my opinion it's not worth the hassle… For me it's not worth the hassle! It was the worst on-boarding experiences I have had in a long time. They try to make you contact some platforms I had never heard of before to update information like your phone number. It's 2023 and there are official business registration sites like companies house in the UK, just so you know DigiCert team. Maybe they should check their documentation of platforms that they can trust rather than trying to make the customer update some information on some private websites. Who even thought a phone number is a great way to validate a business? So many things were strange about it all that I got my order cancelled and refunded.

We've been trying to get a code signing… We've been trying to get a code signing certiticate from them now for 6 weeks. Total nightmare especially given that SSL certs are money for nothing. AVOID.

Absolute time wasters Absolute time wasters! Totally unaware of local laws! Denied my UK business an SSL certificate just because we are not registered at companies house. Ordinary partnerships do not need to be registered at companies house. But they didn’t listen to any of my emails trying to explain this. They basically say: you can not get an SSL certificate unless you are LTD company! Terrible experience. Stay clear! Now I need to fight to get a refund! Terrible experience.