Horrible experience. Horrible experience.. They activated OTP without our approuval.. They kept me on the phone for almost an our to be able to delete the OTP information they added and add our own. During that one hour, I installed Let's Encrypt on the server in question and got it working for free.. They are losing a customer.

Incompetent and unprofessional. The website and product ordering is confusing. The sales team has no idea what they're talking about. The validation team has no idea what they're talking about. The supervisors are unreliable and always "in a meeting". They will put you on hold for least 20min. every call, or disconnect you! The shipping team is incompetent. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS.

In my opinion it's not worth the hassle… For me it's not worth the hassle! It was the worst on-boarding experiences I have had in a long time. They try to make you contact some platforms I had never heard of before to update information like your phone number. It's 2023 and there are official business registration sites like companies house in the UK, just so you know DigiCert team. Maybe they should check their documentation of platforms that they can trust rather than trying to make the customer update some information on some private websites. Who even thought a phone number is a great way to validate a business? So many things were strange about it all that I got my order cancelled and refunded.

Certificate validation is a disaster! Certificate validation is a disaster! They found some 10 year old (non existing) telephone number of our company in some public company listing and they keep phoning that number for the validation call, even tough we gave them the correct (current) number when signing up with them (Duh!) Which is also on our websites contact us form (Duh!) and on Google my Business (Duh!).etc. Stay far away from this company. Waste of time, energy and money.

University IT Admin Loves DigiCert I was an admin for a Utah university's office of IT that used DigiCert for our digital certificates. Anytime we had an outage related to our certs they were there to help and quickly resolved the issue.