Certificate validation is a disaster! Certificate validation is a disaster! They found some 10 year old (non existing) telephone number of our company in some public company listing and they keep phoning that number for the validation call, even tough we gave them the correct (current) number when signing up with them (Duh!) Which is also on our websites contact us form (Duh!) and on Google my Business (Duh!).etc. Stay far away from this company. Waste of time, energy and money.

Horrible experience. Horrible experience.. They activated OTP without our approuval.. They kept me on the phone for almost an our to be able to delete the OTP information they added and add our own. During that one hour, I installed Let's Encrypt on the server in question and got it working for free.. They are losing a customer.

Truly terrible customer service - Avoid Truly terrible customer service. Having been an EV Signing certificate customer for a few years, the experience with Digicert has been terrible. The pricing for our first 3 years was competitive, a few hundreds dollars - great! However, when we came up for renewal, suddenly the price of a single year was triple the cost of our initial 3 years. This is how they get you, they know its painful to switch certificates, so they have you over a barrel come renewal time. Our "account manager" was not helpful either, offering a 30% discount on a single year and acting as though this was an amazing deal. A third of the time for double the cost, incredible. Upon telling our accunt manager that a 30% discount didn't come close to being competitive, the reply was "Understood." Abysmal.

Incompetent and unprofessional. The website and product ordering is confusing. The sales team has no idea what they're talking about. The validation team has no idea what they're talking about. The supervisors are unreliable and always "in a meeting". They will put you on hold for least 20min. every call, or disconnect you! The shipping team is incompetent. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS.

Most of the bad reviews are related to… Most of the bad reviews are related to the validation. The process is only hard if you don't have your organization information in order. It's not hard to set up a google listing or to make sure your gov registration is up to date. Digicert has by far the best support that I've had to deal with out of the big CA's and they've worked with me through some pretty ridiculous situations.