Digicert has gone downhill after getting bought out! jprog was a multi year customer of Digicert. After the hurricane in New Orleans I was having trouble accessing one of our servers and tried to get a re-issue of our cert. The website could not do it and told me to call a number that went to a call center with English issues, which could only forward me to which was what was likely the remnants of their former stellar support team which did not pick up or call me back.

Absolute time wasters Absolute time wasters! Totally unaware of local laws! Denied my UK business an SSL certificate just because we are not registered at companies house. Ordinary partnerships do not need to be registered at companies house. But they didn’t listen to any of my emails trying to explain this. They basically say: you can not get an SSL certificate unless you are LTD company! Terrible experience. Stay clear! Now I need to fight to get a refund! Terrible experience.

Incompetent and unprofessional. The website and product ordering is confusing. The sales team has no idea what they're talking about. The validation team has no idea what they're talking about. The supervisors are unreliable and always "in a meeting". They will put you on hold for least 20min. every call, or disconnect you! The shipping team is incompetent. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS.

OV Validation is a mess, no one cares about the customer I have ordered an S/Mime certificate from DigiCert. In order to be able to carry out the validation, a CertCentral account was set up. I have not heard anything more from this company. They are neither interested in the customer nor in his order. After 8 days I cancelled the whole thing, no validation team ever got in touch with me to even carry out the order. Automated orders work. But as soon as someone has to do something, everything falls apart. Never again.

HORRIBLE HORRIBLE. This disgusting excuse of a company tried to threaten legal action since we didn't authorize SSL with them. Disgusting customer service didn't bother to investigate or hear our story. DO NOT give money to these people, they don't deserve a single penny