Digicert has gone downhill after getting bought out! jprog was a multi year customer of Digicert. After the hurricane in New Orleans I was having trouble accessing one of our servers and tried to get a re-issue of our cert. The website could not do it and told me to call a number that went to a call center with English issues, which could only forward me to which was what was likely the remnants of their former stellar support team which did not pick up or call me back.

Horrible experience. Horrible experience.. They activated OTP without our approuval.. They kept me on the phone for almost an our to be able to delete the OTP information they added and add our own. During that one hour, I installed Let's Encrypt on the server in question and got it working for free.. They are losing a customer.

They tried to upsell to something our… They tried to upsell to something our client didn't need, and then we went through a bunch of emails that were completely unnecessary rather than just letting us make the purchase. We'll be going elsewhere - they're a waste of time.

Most of the bad reviews are related to… Most of the bad reviews are related to the validation. The process is only hard if you don't have your organization information in order. It's not hard to set up a google listing or to make sure your gov registration is up to date. Digicert has by far the best support that I've had to deal with out of the big CA's and they've worked with me through some pretty ridiculous situations.

HORRIBLE HORRIBLE. This disgusting excuse of a company tried to threaten legal action since we didn't authorize SSL with them. Disgusting customer service didn't bother to investigate or hear our story. DO NOT give money to these people, they don't deserve a single penny