We've been trying to get a code signing… We've been trying to get a code signing certiticate from them now for 6 weeks. Total nightmare especially given that SSL certs are money for nothing. AVOID.

They tried to upsell to something our… They tried to upsell to something our client didn't need, and then we went through a bunch of emails that were completely unnecessary rather than just letting us make the purchase. We'll be going elsewhere - they're a waste of time.

Digicert has gone downhill after getting bought out! jprog was a multi year customer of Digicert. After the hurricane in New Orleans I was having trouble accessing one of our servers and tried to get a re-issue of our cert. The website could not do it and told me to call a number that went to a call center with English issues, which could only forward me to which was what was likely the remnants of their former stellar support team which did not pick up or call me back.

CEO words CEO words: "SECURITY IS EASY WHEN YOU PUT PEOPLE FIRST We focus on the person behind every secure transaction. Initially, DigiCert was founded out of frustration. Digital security shouldn’t be difficult. It should relieve worry, not cause it. And yet something as simple as buying a certificate was so often a painful, time-consuming and frustrating slog through technical jargon and phone-trees. We knew there had to be a better way. So we built it. And then we kept building, always keeping our focus on how our work could help real people solve real problems." CertiSign, their Brazilian branch, is doing precisely the opposite.

Incompetent and unprofessional. The website and product ordering is confusing. The sales team has no idea what they're talking about. The validation team has no idea what they're talking about. The supervisors are unreliable and always "in a meeting". They will put you on hold for least 20min. every call, or disconnect you! The shipping team is incompetent. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS.