Truly terrible customer service - Avoid Truly terrible customer service. Having been an EV Signing certificate customer for a few years, the experience with Digicert has been terrible. The pricing for our first 3 years was competitive, a few hundreds dollars - great! However, when we came up for renewal, suddenly the price of a single year was triple the cost of our initial 3 years. This is how they get you, they know its painful to switch certificates, so they have you over a barrel come renewal time. Our "account manager" was not helpful either, offering a 30% discount on a single year and acting as though this was an amazing deal. A third of the time for double the cost, incredible. Upon telling our accunt manager that a 30% discount didn't come close to being competitive, the reply was "Understood." Abysmal.

Most of the bad reviews are related to… Most of the bad reviews are related to the validation. The process is only hard if you don't have your organization information in order. It's not hard to set up a google listing or to make sure your gov registration is up to date. Digicert has by far the best support that I've had to deal with out of the big CA's and they've worked with me through some pretty ridiculous situations.

I will be back for renewal I ordered a code signing certificate after lunch. A very polite lady called me less than an hour later to verify my company information. It took merely four hours to get my certificate, and I see they have validated it thouroughly. Also, I could generate and download using Chrome, I didn't have to resort to IE or IE compatibility mode in Edge. Compared to my previous vendor, who failed to validate for three weeks and use all the obsolete technology, this was totally worth the cost.

CEO words CEO words: "SECURITY IS EASY WHEN YOU PUT PEOPLE FIRST We focus on the person behind every secure transaction. Initially, DigiCert was founded out of frustration. Digital security shouldn’t be difficult. It should relieve worry, not cause it. And yet something as simple as buying a certificate was so often a painful, time-consuming and frustrating slog through technical jargon and phone-trees. We knew there had to be a better way. So we built it. And then we kept building, always keeping our focus on how our work could help real people solve real problems." CertiSign, their Brazilian branch, is doing precisely the opposite.

Its been two months now and they are… Its been two months now and they are neither issuing the certificate nor refunding the money. Anyone who even think of buying something from them should consider the 1 star reviews of them (I was stupid to not do a basic search on trustpilot). A few hundred dollars lost to them, i wish you guys bu** in h*** scammers