So upset! Have been a customer for more than 5 years. Ordered and paid for my cert on Friday 1st July with 6 days before expiry. Sent mails to chase the order. Nothing. 3 hours before expiry they tried to phone a landline that we had discontinued during Covid. Everything else confirmed. Wanted a letter from my Auditors @ 10pm. One Google search for another option, SSL Cert Paid for, validated and installed before expiry for $19.00 compared to their $400.00. Horrible experience!

Truly terrible customer service - Avoid Truly terrible customer service. Having been an EV Signing certificate customer for a few years, the experience with Digicert has been terrible. The pricing for our first 3 years was competitive, a few hundreds dollars - great! However, when we came up for renewal, suddenly the price of a single year was triple the cost of our initial 3 years. This is how they get you, they know its painful to switch certificates, so they have you over a barrel come renewal time. Our "account manager" was not helpful either, offering a 30% discount on a single year and acting as though this was an amazing deal. A third of the time for double the cost, incredible. Upon telling our accunt manager that a 30% discount didn't come close to being competitive, the reply was "Understood." Abysmal.

Incompetent and unprofessional. The website and product ordering is confusing. The sales team has no idea what they're talking about. The validation team has no idea what they're talking about. The supervisors are unreliable and always "in a meeting". They will put you on hold for least 20min. every call, or disconnect you! The shipping team is incompetent. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS.

Horrible experience. Horrible experience.. They activated OTP without our approuval.. They kept me on the phone for almost an our to be able to delete the OTP information they added and add our own. During that one hour, I installed Let's Encrypt on the server in question and got it working for free.. They are losing a customer.

Tried getting a code signing cert from… Tried getting a code signing cert from these people. The absolute worst experience I have ever had. Avoid, avoid, avoid. I ended up canceling after days of wasted chat conversations and phone calls. Their call center is in Australia apparently. Each agent has a new and different reason for why you can't be validated. Everything said on this site is true.