OV Validation is a mess, no one cares about the customer I have ordered an S/Mime certificate from DigiCert. In order to be able to carry out the validation, a CertCentral account was set up. I have not heard anything more from this company. They are neither interested in the customer nor in his order. After 8 days I cancelled the whole thing, no validation team ever got in touch with me to even carry out the order. Automated orders work. But as soon as someone has to do something, everything falls apart. Never again.

Incompetent and unprofessional. The website and product ordering is confusing. The sales team has no idea what they're talking about. The validation team has no idea what they're talking about. The supervisors are unreliable and always "in a meeting". They will put you on hold for least 20min. every call, or disconnect you! The shipping team is incompetent. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS.

I will be back for renewal I ordered a code signing certificate after lunch. A very polite lady called me less than an hour later to verify my company information. It took merely four hours to get my certificate, and I see they have validated it thouroughly. Also, I could generate and download using Chrome, I didn't have to resort to IE or IE compatibility mode in Edge. Compared to my previous vendor, who failed to validate for three weeks and use all the obsolete technology, this was totally worth the cost.

So upset! Have been a customer for more than 5 years. Ordered and paid for my cert on Friday 1st July with 6 days before expiry. Sent mails to chase the order. Nothing. 3 hours before expiry they tried to phone a landline that we had discontinued during Covid. Everything else confirmed. Wanted a letter from my Auditors @ 10pm. One Google search for another option, SSL Cert Paid for, validated and installed before expiry for $19.00 compared to their $400.00. Horrible experience!

In my opinion it's not worth the hassle… For me it's not worth the hassle! It was the worst on-boarding experiences I have had in a long time. They try to make you contact some platforms I had never heard of before to update information like your phone number. It's 2023 and there are official business registration sites like companies house in the UK, just so you know DigiCert team. Maybe they should check their documentation of platforms that they can trust rather than trying to make the customer update some information on some private websites. Who even thought a phone number is a great way to validate a business? So many things were strange about it all that I got my order cancelled and refunded.