Truly terrible customer service - Avoid Truly terrible customer service. Having been an EV Signing certificate customer for a few years, the experience with Digicert has been terrible. The pricing for our first 3 years was competitive, a few hundreds dollars - great! However, when we came up for renewal, suddenly the price of a single year was triple the cost of our initial 3 years. This is how they get you, they know its painful to switch certificates, so they have you over a barrel come renewal time. Our "account manager" was not helpful either, offering a 30% discount on a single year and acting as though this was an amazing deal. A third of the time for double the cost, incredible. Upon telling our accunt manager that a 30% discount didn't come close to being competitive, the reply was "Understood." Abysmal.

Tried getting a code signing cert from… Tried getting a code signing cert from these people. The absolute worst experience I have ever had. Avoid, avoid, avoid. I ended up canceling after days of wasted chat conversations and phone calls. Their call center is in Australia apparently. Each agent has a new and different reason for why you can't be validated. Everything said on this site is true.

OV Validation is a mess, no one cares about the customer I have ordered an S/Mime certificate from DigiCert. In order to be able to carry out the validation, a CertCentral account was set up. I have not heard anything more from this company. They are neither interested in the customer nor in his order. After 8 days I cancelled the whole thing, no validation team ever got in touch with me to even carry out the order. Automated orders work. But as soon as someone has to do something, everything falls apart. Never again.

Incompetent and unprofessional. The website and product ordering is confusing. The sales team has no idea what they're talking about. The validation team has no idea what they're talking about. The supervisors are unreliable and always "in a meeting". They will put you on hold for least 20min. every call, or disconnect you! The shipping team is incompetent. DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS.

Horrible experience. Horrible experience.. They activated OTP without our approuval.. They kept me on the phone for almost an our to be able to delete the OTP information they added and add our own. During that one hour, I installed Let's Encrypt on the server in question and got it working for free.. They are losing a customer.