Most of the bad reviews are related to… Most of the bad reviews are related to the validation. The process is only hard if you don't have your organization information in order. It's not hard to set up a google listing or to make sure your gov registration is up to date. Digicert has by far the best support that I've had to deal with out of the big CA's and they've worked with me through some pretty ridiculous situations.

THEY ARE SCAMMERS THEY ARE SCAMMERS, THEY MADE ME PAY $755 AND AFTER 1 MONTH OF TOUGHING ME ABOUT VERIFY THEY REFUSED TO VERIFY AND WON'T REFUND MY MONEY AT ALL. I HAVE BEEN WAITING FOR A MONTH AND THEY STILL DON'T ANSWER ME.

I will be back for renewal I ordered a code signing certificate after lunch. A very polite lady called me less than an hour later to verify my company information. It took merely four hours to get my certificate, and I see they have validated it thouroughly. Also, I could generate and download using Chrome, I didn't have to resort to IE or IE compatibility mode in Edge. Compared to my previous vendor, who failed to validate for three weeks and use all the obsolete technology, this was totally worth the cost.

Certificate validation is a disaster! Certificate validation is a disaster! They found some 10 year old (non existing) telephone number of our company in some public company listing and they keep phoning that number for the validation call, even tough we gave them the correct (current) number when signing up with them (Duh!) Which is also on our websites contact us form (Duh!) and on Google my Business (Duh!).etc. Stay far away from this company. Waste of time, energy and money.

Digicert has gone downhill after getting bought out! jprog was a multi year customer of Digicert. After the hurricane in New Orleans I was having trouble accessing one of our servers and tried to get a re-issue of our cert. The website could not do it and told me to call a number that went to a call center with English issues, which could only forward me to which was what was likely the remnants of their former stellar support team which did not pick up or call me back.