becca
GBunfair policies My wife took out a subscription to this service which I only became aware of 1.5 years after she died of cancer. When I approached the company to ask for a refund they said would only refund 6 months, saying that payments before this were ‘finalised’. No amount of explaining that I was completely unaware of the subscription and that it had obviously not been used was any good. I can’t believe they would not make an exception in cases of bereavement.
titus
GBThis is the third times they sell my… This is the third times they sell my copyrighted books online while i didn't get any pence without telling me! And the copyright are clearly mentionned on my books. I complained twice and again today. They will send some flat apologies and do it again next month. What can we do about them. it's enough now!
Amit Singh
AUNever signed up but their name showed up on my credit card. 2 seperate lines of charge showed up with their name on my credit card with $0. We don't have any accounts with them so no reason for any of it. How they got my credit card details is beyond me. But looking at all the reviews here, sounds like it's a dodgy company that makes it impossible to unsubscribe and deals with other shady business practices. I will wait for a couple of days to make sure the charges are gone otherwise might have to do a chargeback on credit card.
prajna23
AUSent my complaint about being charged… Sent my complaint about being charged without notice of the free month trial that finished. I was under the impression that I would be advised if I was to continue for the following month. I only found out because of my bank advice. I unsubscribed on their site and sent for reimbursement but no answer. Don't know if they will keep charging
Disappointed
GBTheft and Fraud Facilitators This company has been fraudulently taking money from my account for months. I never signed up, the email isn't my email but they are using my credit card. No way to contact the company if you don't have an account - which I don't, although I seem to be paying for someone else's. Criminal.