SAEED PIRYAEE
GBIts subscription is terrible. The customer service is perfect Its subscription is terrible. I subscribed my account on November for one month trial. They renew my subscription until April without any awareness. After some emails that transfer between us, they refund most of my payments. I think their mail sender need debugging, although the customer service is brilliant.
Florin Dima
GBThere isn't a 0 so I give it a 1 There isn't a 0 so I give it a 1. Despite the fact that I tried in several occasions to cancel this subscription that I've barely used 3 times in one week in 2021...they still robbing me on the 3rd year now. Been cancelled their subscription with barclays, as none are answering but a month later they still taking money out as they got my details. No replies whatsoever, proper scammers. I will contact ombudsman.
Mela Poba
DEthieves! thieves! After having cancelled my subscription they kept taking the money from my bank account without sending a receipt of payment and denying I did cancel the account They are thieves!!! ============================ It is interesting, I wrote you an email asking for a refund as I did got a screen confirmation I did cancel the account, I’ve NEVER entered your website ever in the following months! In the email I’ve got from the support the message is: we don’t monitor if you use the services or not. So you charged my monthly subscription for 32 months!!! Without sending an email with a receipt of payment. You only care about getting the money! That confirm the title = LADRI
becca
GBunfair policies My wife took out a subscription to this service which I only became aware of 1.5 years after she died of cancer. When I approached the company to ask for a refund they said would only refund 6 months, saying that payments before this were ‘finalised’. No amount of explaining that I was completely unaware of the subscription and that it had obviously not been used was any good. I can’t believe they would not make an exception in cases of bereavement.
prajna23
AUSent my complaint about being charged… Sent my complaint about being charged without notice of the free month trial that finished. I was under the impression that I would be advised if I was to continue for the following month. I only found out because of my bank advice. I unsubscribed on their site and sent for reimbursement but no answer. Don't know if they will keep charging