Jinnifer Stanley
GBI love Zoom I love Zoom! I have been using it since I started working.
Diane
GBI can't seem to get into my zoom… I can't seem to get into my zoom account. They is NO user friendly nor efficient way to get customer support. I was trying through the "chat" option for over an hour only to still be shut out with only the promise of a submitted "ticket" to help with my problem. I was not permitted to speak with a real person and the efforts to resolve this were awkward and inefficient. BAD CUSTOMER SERVICE. I will be looking for a new way moving forward.
Rachel Sharpe
GBUnhappyCustomer Hi there, I’d like to submit a formal complaint to Zoom and I don’t want to just send this via the ‘feedback’ section. Please could you provide me with an email address for the department which handles formal complaints? Thank you.
Reviewer on Mars
GBSend a reminder email before charging the card on the auto-renewal date! There is no possibility to turn off auto-renewal. If you leave your Visa card in their system, and most likely you will, they will charge you on the renewal date without sending a reminder ahead of time. Decent software vendors send a reminder email before charging the Visa card EVEN IF auto-renewal is turned on.
Vicki M
GBGood luck trying to talk to a real person Good luck trying to talk to a real person. I have been trying to reach someone for months. I have been billed monthly and the bot tells me to log in and cancel account. I don’t have an account as I cancelled it a few days after signing up July 11 2023. None of my emails are valid. I am going to have to have CC cancelled again and dispute it as fraud. Very frustrating to say the least! It is just a bad as trying to reach a live person at UBER.