I can't seem to get into my zoom… I can't seem to get into my zoom account. They is NO user friendly nor efficient way to get customer support. I was trying through the "chat" option for over an hour only to still be shut out with only the promise of a submitted "ticket" to help with my problem. I was not permitted to speak with a real person and the efforts to resolve this were awkward and inefficient. BAD CUSTOMER SERVICE. I will be looking for a new way moving forward.

If you want attendance of meetings don't use zoom Yet another battle trying to join a Zoom meeting. As usual I bounce between Open and Launch meeting (with fingers crossed) until something finally happens, then it wants to update itself very slowly. Only 15 minutes late for that meeting as a result. The next one I can't get into at all as its one where Zoom is meant to link to Eventbrite - only as usual it doesn't. I am now at the stage of boycotting Zoom. I look forward to it being replaced by something that works. Currently Teams is far better.

Worst customer support!!!! Worst customer support I have ever received. It took them 6 hours and about 3 hours, wasted, on the phone to change the ticket status to Urgent and even after that I didn't get any communication from them. Zoom as a whole is going bad day by day: money-making machine and no customer service/support for paying customers no less. US support team is better though, just saying.

Strong customer service At first, I was kind of annoyed, as I realised I'd been put on the wrong tariff (I only zoom my daughter at Harvard once a week, as a rule). But when I complained, the support person at ZOOM instantly agreed that I should be on the free tariff, and immediately refunded my £155. So I thought she deserved a thumbs-up!!!

I love Zoom I love Zoom! I have been using it since I started working.