I don't feel confortable using their products any more The problems at Zoom extend throughout the entire company. It seems the main emphasis is on meeting team goals rather than prioritizing customer experience. They're really struggling—basic questions are left unanswered for months. The only upside seems to be its integration with meeting rooms, but when it comes to software and customer service management, many aspects are far from reliable. I don't feel confortable using their products any more

Send a reminder email before charging the card on the auto-renewal date! There is no possibility to turn off auto-renewal. If you leave your Visa card in their system, and most likely you will, they will charge you on the renewal date without sending a reminder ahead of time. Decent software vendors send a reminder email before charging the Visa card EVEN IF auto-renewal is turned on.

I can't seem to get into my zoom… I can't seem to get into my zoom account. They is NO user friendly nor efficient way to get customer support. I was trying through the "chat" option for over an hour only to still be shut out with only the promise of a submitted "ticket" to help with my problem. I was not permitted to speak with a real person and the efforts to resolve this were awkward and inefficient. BAD CUSTOMER SERVICE. I will be looking for a new way moving forward.

Worst customer support!!!! Worst customer support I have ever received. It took them 6 hours and about 3 hours, wasted, on the phone to change the ticket status to Urgent and even after that I didn't get any communication from them. Zoom as a whole is going bad day by day: money-making machine and no customer service/support for paying customers no less. US support team is better though, just saying.

Most rubbish customer service that I… Most rubbish customer service that I have ever experienced. Shame on you Zoom. I have spoken to literally 6 agents. One left me waiting for 1 hour, the others were in rush to close the conversation as soon as 1 minuted passed and I didn't answer. You treat your customers like sh** I cancelled my subscription in November and I have been charged every single month. I have emailed again in January and i am still being charged. Spoke to 6 agents and they didn't help. I want to know you can I get legal action against your company for charging me unauthorisedly. I even sent proof and been completely ignored.