UnhappyCustomer Hi there, I’d like to submit a formal complaint to Zoom and I don’t want to just send this via the ‘feedback’ section. Please could you provide me with an email address for the department which handles formal complaints? Thank you.

There's NO CUSTOMER SERVICE and absolutely no help to get! I'm a paying customer throughout many years but there's NO customer service when the system fails to work or as today does'nt show my recording!! I'm freaking out as it was a teaching session today. How unprofessional. Don't use zoom.

Strong customer service At first, I was kind of annoyed, as I realised I'd been put on the wrong tariff (I only zoom my daughter at Harvard once a week, as a rule). But when I complained, the support person at ZOOM instantly agreed that I should be on the free tariff, and immediately refunded my £155. So I thought she deserved a thumbs-up!!!

Good luck trying to talk to a real person Good luck trying to talk to a real person. I have been trying to reach someone for months. I have been billed monthly and the bot tells me to log in and cancel account. I don’t have an account as I cancelled it a few days after signing up July 11 2023. None of my emails are valid. I am going to have to have CC cancelled again and dispute it as fraud. Very frustrating to say the least! It is just a bad as trying to reach a live person at UBER.

Need HUMAN customer service? Forget it!! There is NO human customer service! They think that AI is where it's at and they're dead wrong. I have tried for several hours to get through to a human and there is no way. My problem is that I can't log in because over a year ago I changed email clients. When that happens there is NO way to get a verification code through the old email. I need to talk with a HUMAN in order to have my account changed to my new email address. All their robot keeps saying is login and change it. Duhhhh! Meanwhile the verification codes keep piling up in an unaccessable mail box. Ahhh, why not contact their "Community" for help. Gotta log in for that as well. I'm sure within Zoom management there's some ignorant senior manager who is patting himself on the back for eliminating all human support - and got a healthy bonus for it.