HORRIBLE COMPANY HORRIBLE COMPANY, GREEDY USING BOTS, NO CUSTOMER SUPPORT, AND IF YOU GET A SUPPOSED HUMAN THEY DONT RESPOND . JUST JUNK OF A COMPANY. AGREED WITH ALL THE OTHER REVIEWS OF HOW TERRIBLE THIS COMPANY IS.

Good luck trying to talk to a real person Good luck trying to talk to a real person. I have been trying to reach someone for months. I have been billed monthly and the bot tells me to log in and cancel account. I don’t have an account as I cancelled it a few days after signing up July 11 2023. None of my emails are valid. I am going to have to have CC cancelled again and dispute it as fraud. Very frustrating to say the least! It is just a bad as trying to reach a live person at UBER.

Worst customer support!!!! Worst customer support I have ever received. It took them 6 hours and about 3 hours, wasted, on the phone to change the ticket status to Urgent and even after that I didn't get any communication from them. Zoom as a whole is going bad day by day: money-making machine and no customer service/support for paying customers no less. US support team is better though, just saying.

Most rubbish customer service that I… Most rubbish customer service that I have ever experienced. Shame on you Zoom. I have spoken to literally 6 agents. One left me waiting for 1 hour, the others were in rush to close the conversation as soon as 1 minuted passed and I didn't answer. You treat your customers like sh** I cancelled my subscription in November and I have been charged every single month. I have emailed again in January and i am still being charged. Spoke to 6 agents and they didn't help. I want to know you can I get legal action against your company for charging me unauthorisedly. I even sent proof and been completely ignored.

Would give it a 5, but bad service agents The product is great most of the time, but when it's bad or has issues, their customer service department is horrendous or non-existent, especially if you are a free user or an invitee. I was not a paid user, so I don't know if they priortize paid customers vs. free ones or not, but I am sure they do.