Zoom let down Zoom is arguably the best video conferencing platform. However, as a company that contracts with customers who sign upto their subscription, its probably the worst company for customer service and relations. I subscribed for a few years and decided last year to stop/pause my account - pausing was an option offered by Zoom. It was restarted on 29th March - I was told about the restart date when I paused, but the restart was without any notification and certainly without my authorisation and a payment was taken on 29th March. I have since cancelled my subscription and I'm chasing a refund of the March 29th payment. Their so called customer-facing website is a complete waste of time - takes you round-and-round in circles. A request for a call falls on deaf ears - extremely poor customer service which should be illegal!!! Any help will be much appreciated.

Incompetent developers This application is beyond terrible. As soon as you try minimizing the window it will cause a memory leak, crashing your whole computer. Keep in mind this issue hasn't been fixed for more than a year. I doubt the developers even remotely care. Never again!

HORRIBLE COMPANY HORRIBLE COMPANY, GREEDY USING BOTS, NO CUSTOMER SUPPORT, AND IF YOU GET A SUPPOSED HUMAN THEY DONT RESPOND . JUST JUNK OF A COMPANY. AGREED WITH ALL THE OTHER REVIEWS OF HOW TERRIBLE THIS COMPANY IS.

I love Zoom I love Zoom! I have been using it since I started working.

Need HUMAN customer service? Forget it!! There is NO human customer service! They think that AI is where it's at and they're dead wrong. I have tried for several hours to get through to a human and there is no way. My problem is that I can't log in because over a year ago I changed email clients. When that happens there is NO way to get a verification code through the old email. I need to talk with a HUMAN in order to have my account changed to my new email address. All their robot keeps saying is login and change it. Duhhhh! Meanwhile the verification codes keep piling up in an unaccessable mail box. Ahhh, why not contact their "Community" for help. Gotta log in for that as well. I'm sure within Zoom management there's some ignorant senior manager who is patting himself on the back for eliminating all human support - and got a healthy bonus for it.