They are horrible company They are horrible company. I cancelled my account when I realised that it is due. I was not aware of the renewal date so I cancelled it when I came to know about it. However, they kept sending me emails about the payment overdue. I then contacted support team and now they are forcing me to pay from the renewal date to now. How can you do that? This is highly irresponsible of them

Most rubbish customer service that I… Most rubbish customer service that I have ever experienced. Shame on you Zoom. I have spoken to literally 6 agents. One left me waiting for 1 hour, the others were in rush to close the conversation as soon as 1 minuted passed and I didn't answer. You treat your customers like sh** I cancelled my subscription in November and I have been charged every single month. I have emailed again in January and i am still being charged. Spoke to 6 agents and they didn't help. I want to know you can I get legal action against your company for charging me unauthorisedly. I even sent proof and been completely ignored.

Would give it a 5, but bad service agents The product is great most of the time, but when it's bad or has issues, their customer service department is horrendous or non-existent, especially if you are a free user or an invitee. I was not a paid user, so I don't know if they priortize paid customers vs. free ones or not, but I am sure they do.

Worst customer support!!!! Worst customer support I have ever received. It took them 6 hours and about 3 hours, wasted, on the phone to change the ticket status to Urgent and even after that I didn't get any communication from them. Zoom as a whole is going bad day by day: money-making machine and no customer service/support for paying customers no less. US support team is better though, just saying.

Need HUMAN customer service? Forget it!! There is NO human customer service! They think that AI is where it's at and they're dead wrong. I have tried for several hours to get through to a human and there is no way. My problem is that I can't log in because over a year ago I changed email clients. When that happens there is NO way to get a verification code through the old email. I need to talk with a HUMAN in order to have my account changed to my new email address. All their robot keeps saying is login and change it. Duhhhh! Meanwhile the verification codes keep piling up in an unaccessable mail box. Ahhh, why not contact their "Community" for help. Gotta log in for that as well. I'm sure within Zoom management there's some ignorant senior manager who is patting himself on the back for eliminating all human support - and got a healthy bonus for it.