They are horrible company They are horrible company. I cancelled my account when I realised that it is due. I was not aware of the renewal date so I cancelled it when I came to know about it. However, they kept sending me emails about the payment overdue. I then contacted support team and now they are forcing me to pay from the renewal date to now. How can you do that? This is highly irresponsible of them

UnhappyCustomer Hi there, I’d like to submit a formal complaint to Zoom and I don’t want to just send this via the ‘feedback’ section. Please could you provide me with an email address for the department which handles formal complaints? Thank you.

Zoom let down Zoom is arguably the best video conferencing platform. However, as a company that contracts with customers who sign upto their subscription, its probably the worst company for customer service and relations. I subscribed for a few years and decided last year to stop/pause my account - pausing was an option offered by Zoom. It was restarted on 29th March - I was told about the restart date when I paused, but the restart was without any notification and certainly without my authorisation and a payment was taken on 29th March. I have since cancelled my subscription and I'm chasing a refund of the March 29th payment. Their so called customer-facing website is a complete waste of time - takes you round-and-round in circles. A request for a call falls on deaf ears - extremely poor customer service which should be illegal!!! Any help will be much appreciated.

I love Zoom I love Zoom! I have been using it since I started working.

There's NO CUSTOMER SERVICE and absolutely no help to get! I'm a paying customer throughout many years but there's NO customer service when the system fails to work or as today does'nt show my recording!! I'm freaking out as it was a teaching session today. How unprofessional. Don't use zoom.