I can't seem to get into my zoom… I can't seem to get into my zoom account. They is NO user friendly nor efficient way to get customer support. I was trying through the "chat" option for over an hour only to still be shut out with only the promise of a submitted "ticket" to help with my problem. I was not permitted to speak with a real person and the efforts to resolve this were awkward and inefficient. BAD CUSTOMER SERVICE. I will be looking for a new way moving forward.

They are horrible company They are horrible company. I cancelled my account when I realised that it is due. I was not aware of the renewal date so I cancelled it when I came to know about it. However, they kept sending me emails about the payment overdue. I then contacted support team and now they are forcing me to pay from the renewal date to now. How can you do that? This is highly irresponsible of them

Strong customer service At first, I was kind of annoyed, as I realised I'd been put on the wrong tariff (I only zoom my daughter at Harvard once a week, as a rule). But when I complained, the support person at ZOOM instantly agreed that I should be on the free tariff, and immediately refunded my £155. So I thought she deserved a thumbs-up!!!

There's NO CUSTOMER SERVICE and absolutely no help to get! I'm a paying customer throughout many years but there's NO customer service when the system fails to work or as today does'nt show my recording!! I'm freaking out as it was a teaching session today. How unprofessional. Don't use zoom.

Send a reminder email before charging the card on the auto-renewal date! There is no possibility to turn off auto-renewal. If you leave your Visa card in their system, and most likely you will, they will charge you on the renewal date without sending a reminder ahead of time. Decent software vendors send a reminder email before charging the Visa card EVEN IF auto-renewal is turned on.