Would give it a 5, but bad service agents The product is great most of the time, but when it's bad or has issues, their customer service department is horrendous or non-existent, especially if you are a free user or an invitee. I was not a paid user, so I don't know if they priortize paid customers vs. free ones or not, but I am sure they do.

I don't feel confortable using their products any more The problems at Zoom extend throughout the entire company. It seems the main emphasis is on meeting team goals rather than prioritizing customer experience. They're really struggling—basic questions are left unanswered for months. The only upside seems to be its integration with meeting rooms, but when it comes to software and customer service management, many aspects are far from reliable. I don't feel confortable using their products any more

Ultra HD Video calls zoom app This is the one of the best bussines communicative meetup software that can run at average network and gives good hd quality video & audio calls .love this software app .

UnhappyCustomer Hi there, I’d like to submit a formal complaint to Zoom and I don’t want to just send this via the ‘feedback’ section. Please could you provide me with an email address for the department which handles formal complaints? Thank you.

Most rubbish customer service that I… Most rubbish customer service that I have ever experienced. Shame on you Zoom. I have spoken to literally 6 agents. One left me waiting for 1 hour, the others were in rush to close the conversation as soon as 1 minuted passed and I didn't answer. You treat your customers like sh** I cancelled my subscription in November and I have been charged every single month. I have emailed again in January and i am still being charged. Spoke to 6 agents and they didn't help. I want to know you can I get legal action against your company for charging me unauthorisedly. I even sent proof and been completely ignored.