Do better Zoom! After spending a week trying to talk to a sales rep, via phone and chat, I've moved on. Do better Zoom. You just lost another customer. Please consider moving your sales and support team back to the US and improving your communication systems. Ironically, in trying to set up phone service with your company, your service doesn't work well enough for your sales team to even have a conversation with customers. I guess that should have been a warning the second time around. Fourth time is a charm, though. Sames goes for your "chat" feature. I was so looking forward to using Zoom for both our phone and video conferencing, meetings, and webinars.

Worst customer support!!!! Worst customer support I have ever received. It took them 6 hours and about 3 hours, wasted, on the phone to change the ticket status to Urgent and even after that I didn't get any communication from them. Zoom as a whole is going bad day by day: money-making machine and no customer service/support for paying customers no less. US support team is better though, just saying.

If you want attendance of meetings don't use zoom Yet another battle trying to join a Zoom meeting. As usual I bounce between Open and Launch meeting (with fingers crossed) until something finally happens, then it wants to update itself very slowly. Only 15 minutes late for that meeting as a result. The next one I can't get into at all as its one where Zoom is meant to link to Eventbrite - only as usual it doesn't. I am now at the stage of boycotting Zoom. I look forward to it being replaced by something that works. Currently Teams is far better.

There's NO CUSTOMER SERVICE and absolutely no help to get! I'm a paying customer throughout many years but there's NO customer service when the system fails to work or as today does'nt show my recording!! I'm freaking out as it was a teaching session today. How unprofessional. Don't use zoom.

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