HORRIBLE COMPANY HORRIBLE COMPANY, GREEDY USING BOTS, NO CUSTOMER SUPPORT, AND IF YOU GET A SUPPOSED HUMAN THEY DONT RESPOND . JUST JUNK OF A COMPANY. AGREED WITH ALL THE OTHER REVIEWS OF HOW TERRIBLE THIS COMPANY IS.

There's NO CUSTOMER SERVICE and absolutely no help to get! I'm a paying customer throughout many years but there's NO customer service when the system fails to work or as today does'nt show my recording!! I'm freaking out as it was a teaching session today. How unprofessional. Don't use zoom.

Send a reminder email before charging the card on the auto-renewal date! There is no possibility to turn off auto-renewal. If you leave your Visa card in their system, and most likely you will, they will charge you on the renewal date without sending a reminder ahead of time. Decent software vendors send a reminder email before charging the Visa card EVEN IF auto-renewal is turned on.

They are horrible company They are horrible company. I cancelled my account when I realised that it is due. I was not aware of the renewal date so I cancelled it when I came to know about it. However, they kept sending me emails about the payment overdue. I then contacted support team and now they are forcing me to pay from the renewal date to now. How can you do that? This is highly irresponsible of them

Would give it a 5, but bad service agents The product is great most of the time, but when it's bad or has issues, their customer service department is horrendous or non-existent, especially if you are a free user or an invitee. I was not a paid user, so I don't know if they priortize paid customers vs. free ones or not, but I am sure they do.