Would give it a 5, but bad service agents The product is great most of the time, but when it's bad or has issues, their customer service department is horrendous or non-existent, especially if you are a free user or an invitee. I was not a paid user, so I don't know if they priortize paid customers vs. free ones or not, but I am sure they do.

They are horrible company They are horrible company. I cancelled my account when I realised that it is due. I was not aware of the renewal date so I cancelled it when I came to know about it. However, they kept sending me emails about the payment overdue. I then contacted support team and now they are forcing me to pay from the renewal date to now. How can you do that? This is highly irresponsible of them

UnhappyCustomer Hi there, I’d like to submit a formal complaint to Zoom and I don’t want to just send this via the ‘feedback’ section. Please could you provide me with an email address for the department which handles formal complaints? Thank you.

Strong customer service At first, I was kind of annoyed, as I realised I'd been put on the wrong tariff (I only zoom my daughter at Harvard once a week, as a rule). But when I complained, the support person at ZOOM instantly agreed that I should be on the free tariff, and immediately refunded my £155. So I thought she deserved a thumbs-up!!!

HORRIBLE COMPANY HORRIBLE COMPANY, GREEDY USING BOTS, NO CUSTOMER SUPPORT, AND IF YOU GET A SUPPOSED HUMAN THEY DONT RESPOND . JUST JUNK OF A COMPANY. AGREED WITH ALL THE OTHER REVIEWS OF HOW TERRIBLE THIS COMPANY IS.