UnhappyCustomer Hi there, I’d like to submit a formal complaint to Zoom and I don’t want to just send this via the ‘feedback’ section. Please could you provide me with an email address for the department which handles formal complaints? Thank you.

I don't feel confortable using their products any more The problems at Zoom extend throughout the entire company. It seems the main emphasis is on meeting team goals rather than prioritizing customer experience. They're really struggling—basic questions are left unanswered for months. The only upside seems to be its integration with meeting rooms, but when it comes to software and customer service management, many aspects are far from reliable. I don't feel confortable using their products any more

I love Zoom I love Zoom! I have been using it since I started working.

Send a reminder email before charging the card on the auto-renewal date! There is no possibility to turn off auto-renewal. If you leave your Visa card in their system, and most likely you will, they will charge you on the renewal date without sending a reminder ahead of time. Decent software vendors send a reminder email before charging the Visa card EVEN IF auto-renewal is turned on.

Do better Zoom! After spending a week trying to talk to a sales rep, via phone and chat, I've moved on. Do better Zoom. You just lost another customer. Please consider moving your sales and support team back to the US and improving your communication systems. Ironically, in trying to set up phone service with your company, your service doesn't work well enough for your sales team to even have a conversation with customers. I guess that should have been a warning the second time around. Fourth time is a charm, though. Sames goes for your "chat" feature. I was so looking forward to using Zoom for both our phone and video conferencing, meetings, and webinars.