I don't feel confortable using their products any more The problems at Zoom extend throughout the entire company. It seems the main emphasis is on meeting team goals rather than prioritizing customer experience. They're really struggling—basic questions are left unanswered for months. The only upside seems to be its integration with meeting rooms, but when it comes to software and customer service management, many aspects are far from reliable. I don't feel confortable using their products any more

Zoom let down Zoom is arguably the best video conferencing platform. However, as a company that contracts with customers who sign upto their subscription, its probably the worst company for customer service and relations. I subscribed for a few years and decided last year to stop/pause my account - pausing was an option offered by Zoom. It was restarted on 29th March - I was told about the restart date when I paused, but the restart was without any notification and certainly without my authorisation and a payment was taken on 29th March. I have since cancelled my subscription and I'm chasing a refund of the March 29th payment. Their so called customer-facing website is a complete waste of time - takes you round-and-round in circles. A request for a call falls on deaf ears - extremely poor customer service which should be illegal!!! Any help will be much appreciated.

HORRIBLE COMPANY HORRIBLE COMPANY, GREEDY USING BOTS, NO CUSTOMER SUPPORT, AND IF YOU GET A SUPPOSED HUMAN THEY DONT RESPOND . JUST JUNK OF A COMPANY. AGREED WITH ALL THE OTHER REVIEWS OF HOW TERRIBLE THIS COMPANY IS.

There's NO CUSTOMER SERVICE and absolutely no help to get! I'm a paying customer throughout many years but there's NO customer service when the system fails to work or as today does'nt show my recording!! I'm freaking out as it was a teaching session today. How unprofessional. Don't use zoom.

Fraudulent Charge - DO NOT SUBSCRIBE I received an email asking if I will be renewing my Zoom subscription. I replied to their correspondence, that I wouldn't be as we have Microsoft Teams. This company billed me 6 months later. It is impossible to get to anyone in the company, their chat is an AI, so if you live outside the USA the time zone difference prevents you from getting to a support person. I've now had to put in a bank dispute against the charge to get my money back. If you subscribe make sure you cancel your plan, they make it difficult to get out of the plan. They fool us into thinking that when we reply to their communication saying we won't renew. They go ahead and still bill the card on file without our permission. What should happen, is that we are notified 60 days before a contract is about to be renewed so we can cancel without any further charges. This is a dishonest and unethical way for any company to operate when selling subscriptions.