There's NO CUSTOMER SERVICE and absolutely no help to get! I'm a paying customer throughout many years but there's NO customer service when the system fails to work or as today does'nt show my recording!! I'm freaking out as it was a teaching session today. How unprofessional. Don't use zoom.

Incompetent developers This application is beyond terrible. As soon as you try minimizing the window it will cause a memory leak, crashing your whole computer. Keep in mind this issue hasn't been fixed for more than a year. I doubt the developers even remotely care. Never again!

Would give it a 5, but bad service agents The product is great most of the time, but when it's bad or has issues, their customer service department is horrendous or non-existent, especially if you are a free user or an invitee. I was not a paid user, so I don't know if they priortize paid customers vs. free ones or not, but I am sure they do.

Strong customer service At first, I was kind of annoyed, as I realised I'd been put on the wrong tariff (I only zoom my daughter at Harvard once a week, as a rule). But when I complained, the support person at ZOOM instantly agreed that I should be on the free tariff, and immediately refunded my £155. So I thought she deserved a thumbs-up!!!

Send a reminder email before charging the card on the auto-renewal date! There is no possibility to turn off auto-renewal. If you leave your Visa card in their system, and most likely you will, they will charge you on the renewal date without sending a reminder ahead of time. Decent software vendors send a reminder email before charging the Visa card EVEN IF auto-renewal is turned on.