Fraudulent Charge - DO NOT SUBSCRIBE I received an email asking if I will be renewing my Zoom subscription. I replied to their correspondence, that I wouldn't be as we have Microsoft Teams. This company billed me 6 months later. It is impossible to get to anyone in the company, their chat is an AI, so if you live outside the USA the time zone difference prevents you from getting to a support person. I've now had to put in a bank dispute against the charge to get my money back. If you subscribe make sure you cancel your plan, they make it difficult to get out of the plan. They fool us into thinking that when we reply to their communication saying we won't renew. They go ahead and still bill the card on file without our permission. What should happen, is that we are notified 60 days before a contract is about to be renewed so we can cancel without any further charges. This is a dishonest and unethical way for any company to operate when selling subscriptions.

There's NO CUSTOMER SERVICE and absolutely no help to get! I'm a paying customer throughout many years but there's NO customer service when the system fails to work or as today does'nt show my recording!! I'm freaking out as it was a teaching session today. How unprofessional. Don't use zoom.

Would give it a 5, but bad service agents The product is great most of the time, but when it's bad or has issues, their customer service department is horrendous or non-existent, especially if you are a free user or an invitee. I was not a paid user, so I don't know if they priortize paid customers vs. free ones or not, but I am sure they do.

UnhappyCustomer Hi there, I’d like to submit a formal complaint to Zoom and I don’t want to just send this via the ‘feedback’ section. Please could you provide me with an email address for the department which handles formal complaints? Thank you.

Good luck trying to talk to a real person Good luck trying to talk to a real person. I have been trying to reach someone for months. I have been billed monthly and the bot tells me to log in and cancel account. I don’t have an account as I cancelled it a few days after signing up July 11 2023. None of my emails are valid. I am going to have to have CC cancelled again and dispute it as fraud. Very frustrating to say the least! It is just a bad as trying to reach a live person at UBER.