UnhappyCustomer Hi there, I’d like to submit a formal complaint to Zoom and I don’t want to just send this via the ‘feedback’ section. Please could you provide me with an email address for the department which handles formal complaints? Thank you.

I can't seem to get into my zoom… I can't seem to get into my zoom account. They is NO user friendly nor efficient way to get customer support. I was trying through the "chat" option for over an hour only to still be shut out with only the promise of a submitted "ticket" to help with my problem. I was not permitted to speak with a real person and the efforts to resolve this were awkward and inefficient. BAD CUSTOMER SERVICE. I will be looking for a new way moving forward.

Send a reminder email before charging the card on the auto-renewal date! There is no possibility to turn off auto-renewal. If you leave your Visa card in their system, and most likely you will, they will charge you on the renewal date without sending a reminder ahead of time. Decent software vendors send a reminder email before charging the Visa card EVEN IF auto-renewal is turned on.

There's NO CUSTOMER SERVICE and absolutely no help to get! I'm a paying customer throughout many years but there's NO customer service when the system fails to work or as today does'nt show my recording!! I'm freaking out as it was a teaching session today. How unprofessional. Don't use zoom.

I don't feel confortable using their products any more The problems at Zoom extend throughout the entire company. It seems the main emphasis is on meeting team goals rather than prioritizing customer experience. They're really struggling—basic questions are left unanswered for months. The only upside seems to be its integration with meeting rooms, but when it comes to software and customer service management, many aspects are far from reliable. I don't feel confortable using their products any more