HORRIBLE COMPANY HORRIBLE COMPANY, GREEDY USING BOTS, NO CUSTOMER SUPPORT, AND IF YOU GET A SUPPOSED HUMAN THEY DONT RESPOND . JUST JUNK OF A COMPANY. AGREED WITH ALL THE OTHER REVIEWS OF HOW TERRIBLE THIS COMPANY IS.

Zoom let down Zoom is arguably the best video conferencing platform. However, as a company that contracts with customers who sign upto their subscription, its probably the worst company for customer service and relations. I subscribed for a few years and decided last year to stop/pause my account - pausing was an option offered by Zoom. It was restarted on 29th March - I was told about the restart date when I paused, but the restart was without any notification and certainly without my authorisation and a payment was taken on 29th March. I have since cancelled my subscription and I'm chasing a refund of the March 29th payment. Their so called customer-facing website is a complete waste of time - takes you round-and-round in circles. A request for a call falls on deaf ears - extremely poor customer service which should be illegal!!! Any help will be much appreciated.

Would give it a 5, but bad service agents The product is great most of the time, but when it's bad or has issues, their customer service department is horrendous or non-existent, especially if you are a free user or an invitee. I was not a paid user, so I don't know if they priortize paid customers vs. free ones or not, but I am sure they do.

Fraudulent Charge - DO NOT SUBSCRIBE I received an email asking if I will be renewing my Zoom subscription. I replied to their correspondence, that I wouldn't be as we have Microsoft Teams. This company billed me 6 months later. It is impossible to get to anyone in the company, their chat is an AI, so if you live outside the USA the time zone difference prevents you from getting to a support person. I've now had to put in a bank dispute against the charge to get my money back. If you subscribe make sure you cancel your plan, they make it difficult to get out of the plan. They fool us into thinking that when we reply to their communication saying we won't renew. They go ahead and still bill the card on file without our permission. What should happen, is that we are notified 60 days before a contract is about to be renewed so we can cancel without any further charges. This is a dishonest and unethical way for any company to operate when selling subscriptions.

Need HUMAN customer service? Forget it!! There is NO human customer service! They think that AI is where it's at and they're dead wrong. I have tried for several hours to get through to a human and there is no way. My problem is that I can't log in because over a year ago I changed email clients. When that happens there is NO way to get a verification code through the old email. I need to talk with a HUMAN in order to have my account changed to my new email address. All their robot keeps saying is login and change it. Duhhhh! Meanwhile the verification codes keep piling up in an unaccessable mail box. Ahhh, why not contact their "Community" for help. Gotta log in for that as well. I'm sure within Zoom management there's some ignorant senior manager who is patting himself on the back for eliminating all human support - and got a healthy bonus for it.