I love Zoom I love Zoom! I have been using it since I started working.

Good luck trying to talk to a real person Good luck trying to talk to a real person. I have been trying to reach someone for months. I have been billed monthly and the bot tells me to log in and cancel account. I don’t have an account as I cancelled it a few days after signing up July 11 2023. None of my emails are valid. I am going to have to have CC cancelled again and dispute it as fraud. Very frustrating to say the least! It is just a bad as trying to reach a live person at UBER.

Send a reminder email before charging the card on the auto-renewal date! There is no possibility to turn off auto-renewal. If you leave your Visa card in their system, and most likely you will, they will charge you on the renewal date without sending a reminder ahead of time. Decent software vendors send a reminder email before charging the Visa card EVEN IF auto-renewal is turned on.

I can't seem to get into my zoom… I can't seem to get into my zoom account. They is NO user friendly nor efficient way to get customer support. I was trying through the "chat" option for over an hour only to still be shut out with only the promise of a submitted "ticket" to help with my problem. I was not permitted to speak with a real person and the efforts to resolve this were awkward and inefficient. BAD CUSTOMER SERVICE. I will be looking for a new way moving forward.

Do better Zoom! After spending a week trying to talk to a sales rep, via phone and chat, I've moved on. Do better Zoom. You just lost another customer. Please consider moving your sales and support team back to the US and improving your communication systems. Ironically, in trying to set up phone service with your company, your service doesn't work well enough for your sales team to even have a conversation with customers. I guess that should have been a warning the second time around. Fourth time is a charm, though. Sames goes for your "chat" feature. I was so looking forward to using Zoom for both our phone and video conferencing, meetings, and webinars.