HORRIBLE COMPANY HORRIBLE COMPANY, GREEDY USING BOTS, NO CUSTOMER SUPPORT, AND IF YOU GET A SUPPOSED HUMAN THEY DONT RESPOND . JUST JUNK OF A COMPANY. AGREED WITH ALL THE OTHER REVIEWS OF HOW TERRIBLE THIS COMPANY IS.

Zoom let down Zoom is arguably the best video conferencing platform. However, as a company that contracts with customers who sign upto their subscription, its probably the worst company for customer service and relations. I subscribed for a few years and decided last year to stop/pause my account - pausing was an option offered by Zoom. It was restarted on 29th March - I was told about the restart date when I paused, but the restart was without any notification and certainly without my authorisation and a payment was taken on 29th March. I have since cancelled my subscription and I'm chasing a refund of the March 29th payment. Their so called customer-facing website is a complete waste of time - takes you round-and-round in circles. A request for a call falls on deaf ears - extremely poor customer service which should be illegal!!! Any help will be much appreciated.

Fraudulent Charge - DO NOT SUBSCRIBE I received an email asking if I will be renewing my Zoom subscription. I replied to their correspondence, that I wouldn't be as we have Microsoft Teams. This company billed me 6 months later. It is impossible to get to anyone in the company, their chat is an AI, so if you live outside the USA the time zone difference prevents you from getting to a support person. I've now had to put in a bank dispute against the charge to get my money back. If you subscribe make sure you cancel your plan, they make it difficult to get out of the plan. They fool us into thinking that when we reply to their communication saying we won't renew. They go ahead and still bill the card on file without our permission. What should happen, is that we are notified 60 days before a contract is about to be renewed so we can cancel without any further charges. This is a dishonest and unethical way for any company to operate when selling subscriptions.

Send a reminder email before charging the card on the auto-renewal date! There is no possibility to turn off auto-renewal. If you leave your Visa card in their system, and most likely you will, they will charge you on the renewal date without sending a reminder ahead of time. Decent software vendors send a reminder email before charging the Visa card EVEN IF auto-renewal is turned on.

I can't seem to get into my zoom… I can't seem to get into my zoom account. They is NO user friendly nor efficient way to get customer support. I was trying through the "chat" option for over an hour only to still be shut out with only the promise of a submitted "ticket" to help with my problem. I was not permitted to speak with a real person and the efforts to resolve this were awkward and inefficient. BAD CUSTOMER SERVICE. I will be looking for a new way moving forward.