SMTP never worked & Refuses to cancel We never got SMTP to work despite following their setup guide. Customer Service could not help quickly either but did keep sending automated reminders asking if they could help. And you cannot cancel via the site: we're trying to cancel by mail but they still have not confirmed cancellation despite 3 very clear requests to do so.

If you need no help and nothing will ever go wrong then use SMTP They’re great kind of until you try and cancel. Then you get bombarded with so called help but it’s really only to conserve the subscription. Don’t cancel one day late even if you are having known issues they will take another months subscription. They kill any remote chance you will return to them. Personally I don’t think they care much about their reputation or what anyone thinks of them.

Impossible to cancel inside the website… Impossible to cancel inside the website and they don't reply to emails. Only way to cancel is to call them! This is a dishonest way to do business. I suggest anyone stung complains to their affiliates like WP SMTP to stop other people being ripped off.

Poor communication, refusal to refund after their mistake setting up Company did not make aware that Outlook 365 did not work with their services. They let me set up account with Office 365 and told me the test emails went through on Outlook correctly. Then when I finally realized it was not working at all correctly later on and reached out to support, they took days to respond and I had to call them to get actual support. Finally after finding out that I couldn't utilize their service they were going to make me wait 6 more weeks to cancel, citing a 30 day cancellation policy, and refused to refund me. Poor service, I do not recommend them.

WORST BUSINESS EVER Worst service ever, technical issues, not working out of the box, terrible customer support, terrible documentation, no refunds, and no immediate cancellation. Stay away from this business at all costs!